Network Operations Coordinator

2 months ago


West Des Moines, United States Mediacom Communications Full time

Position: Network Operations Coordinator

Who we are:

Mediacom Communications has been a coast-to-coast presence since 1995, with operations in 22 states and a team exceeding 4,000 people. We offer faster, more reliable internet service, expanded digital and HD TV choices, and superior technology in home security and phone service. We are currently seeking a Network Operations Coordinator to be responsible for monitoring HFC network performance, assigning and prioritizing Maintenance technician workload and providing support for field staff using plant monitoring and workforce management tools.

Position Responsibilities:

  • Responsible for outage tracking, escalation, and outage identification via system monitoring tools
  • Prioritize, assign, and dispatch work for maintenance technicians via Workforce Management
  • Records accurate and detailed outage/maintenance data via database
  • Monitors system picture performance to verify that all channels are on the air and clear, reporting irregularities to proper personnel
  • Perform other duties as required or assigned

Position Requirements:

  • 1+ years of customer service experience, telecommunications industry a plus
  • Ability to perform routine dispatching functions such as answering telephones and using instant messenger
  • Demonstrated use of computer programs including but not limited to Microsoft Office, Project, etc.
  • Ability to work required days and hours; could be second or third shift. Weekends possible


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