Part-Time Staff Care and Resilience Case Coordinator

3 weeks ago

Washington, United States The KonTerra Group Full time

Location: Washington DC/Maryland/Virginia Metro Region - REMOTE

Reports to: SCR Case Coordinator, Team Lead

Residency Requirement: United States

Schedule: Part-Time: Tuesday & Thursday 8am -12 pm EST and coverage for team PTO [Approximately 565 Hours/Year].

About Us

The KonTerra Group exists to support the health and effectiveness of organizations and their people. With a focus on supporting organizations working in challenging environments, we develop solutions that sharpen clarity, strengthen resilience, and incorporate learning in the workplace such as short-term counseling, critical incident management services, executive coaching, organizational resilience and more. Our government, NGO and private sector clients are diligently supported by a team of seasoned professionals who are passionate about the work we do.

The Opportunity

The Case Coordination team is responsible for providing timely assistance to clients who are requesting short-term counseling services.

This is a remote role that requires a strong internet connection and a quiet, professional working space. It will generally operate during Eastern Standard business hours and perform these, and other essential duties as required:

What You'll Do

The Case Coordinator position is a "front-line" service position on the Clinical Operations team. Working with both internal and external clients to deliver outstanding service, the Case Coordinator will:

  • Act as an initial point of contact for clients requesting counseling services, providing education about KonTerra's ERP/EARP services.
  • Connect clients with mental health professionals, matching clinical expertise and using jurisdictional guidelines
  • Provide same-day response for case inquiries
  • Track and manage activity in the case management system
  • Participate in meetings and training as required.
The Skills and Experience You'll Need
  • Customer Service and/or Case Coordination experience in a medical or mental health environment
  • Experience using case management systems
  • Strong record-keeping and data entry/management experience
  • Experience using Google Workspace (Docs, Sheets, Groups, etc.)
Your Application Will Stand Out If You Have
  • Previous experience working virtually/remotely
  • Fluency in two or more languages


The KonTerra Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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