Current jobs related to Dedicated Client Support Analyst - Florence - Federal Hill Solutions

  • Client Service Associate Analyst

    2 weeks ago

    Florence, Kentucky, United States Citigroup Inc Full time

    The Customer Support Associate Analyst is an entry-level role dedicated to facilitating customer interactions and providing solutions in collaboration with the Customer Service department. The primary aim of this position is to resolve external customer inquiries and deliver continuous support. Key Responsibilities: Deliver operational assistance across...

  • Client Support Specialist

    2 weeks ago

    Florence, New Jersey, United States Federal Hill Solutions Full time

    Position Overview:This is a full-time, on-site role that involves occasional field visits. Federal Hill Solutions has transitioned from its foundational role as a Managed Services Provider (MSP) to a comprehensive technology solutions partner. We now offer a wide array of services that extend beyond conventional IT support, including digital marketing, data...

  • Client Support Associate

    6 days ago

    Florence, Kentucky, United States Citigroup Inc Full time

    The Client Support Associate is an entry-level role dedicated to aiding in customer-related tasks and delivering solutions in collaboration with the Customer Service division. The primary aim of this position is to resolve external customer inquiries and provide continuous customer service assistance.Key Responsibilities:+ Offer operational assistance across...

  • Client Support Specialist

    2 weeks ago

    Florence, South Carolina, United States Associates Asset Recovery Full time

    About Associates Asset Recovery:Associates Asset Recovery is a collaborative organization that prioritizes the well-being of its workforce. We are committed to fostering enduring careers that will positively impact you and your family. Competitive compensation and extensive benefits are just a few of the advantages of being part of our community.Position:...

  • Client Support Specialist

    6 days ago

    Florence, Kentucky, United States Mazak Full time

    Accountability: Deliver exceptional aftermarket parts and accessories sales and assistance to clients.Scope and Responsibilities:Key responsibilities include, but are not limited to the following:Foster a safe and healthy workplace for all team members.Gather serial numbers and client details to verify customer accounts and equipment registration. Assist...

  • Client Support Team Leader

    6 days ago

    Florence, South Carolina, United States Leeds City Council Full time

    Citizens Advice Leeds is dedicated to fostering a just society where individuals are liberated from the impacts of poverty and injustice. As a local charity, we assist over 30,000 individuals annually in addressing financial, housing, employment, and various legal challenges. If you are interested in becoming part of our team that aids service users in...

  • Client Support Specialist

    2 weeks ago

    Florence, South Carolina, United States HGA Home Medical Equipment Full time

    Client Support Specialist Job DescriptionThe Client Support Specialist (CSS) plays a crucial role in managing orders for durable medical equipment (DME) or supplies. The CSS is tasked with inputting orders into the system and maintaining up-to-date patient records. This position may also involve procurement of equipment and overseeing inventory management....

  • Seeking Experienced Behavior Analyst for Educational Support

    2 weeks ago

    Florence, South Carolina, United States ProCare Therapy Full time

    Position OverviewProCare Therapy is excited to announce an opportunity for a Board Certified Behavior Analyst (BCBA) to provide essential support within a school environment. We are looking for a professional with a minimum of 1+ years of experience in behavioral analysis to join our dedicated team.Key Responsibilities:Full-time commitment to working with...

  • Autism Support Technician, RBT

    6 days ago

    Florence, South Carolina, United States Surpass Behavioral Health Full time

    Join Our Team at Surpass Behavioral HealthAt Surpass Behavioral Health, we are committed to delivering exceptional Applied Behavior Analysis (ABA) therapy for children and adolescents with autism. Our team is dedicated to creating a positive impact in the lives of our clients and their families. As a Registered Behavior Technician, you will play a crucial...

  • Desktop Support Analyst

    1 month ago

    Florence, United States HopeHealth Inc Full time

    Job DescriptionJob DescriptionOverview of the Position: The Desktop Support Analyst is responsible for maintaining the computer hardware and software systems by assisting with resolving technical issues concerning the infrastructure. Additionally, will also support computer software integration by diagnosing and trouble - shooting common problems. Education...

  • Cartage: CDL Class A Truck Drivers

    7 days ago

    Florence, South Carolina, United States Best Dedicated Full time

    Job Summary:Best Dedicated is seeking experienced Class A CDL Truck Drivers for Regional opportunities with a focus on Home Weekends. As a key member of our team, you will be responsible for operating a tractor-trailer combination to transport goods and materials safely and efficiently.Key Responsibilities:Drive a tractor-trailer combination to transport...

  • Traveling Medical Professional

    11 hours ago

    Florence, South Carolina, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RNHealthEcareers - Client is seeking a skilled Travel Nurse RN to join their team for a 13-week assignment in a Med Surg setting.Job SummaryWe are looking for a dedicated and compassionate Travel Nurse RN to provide high-quality patient care in a fast-paced Med Surg environment. As a Travel Nurse RN, you will have the opportunity to...

  • Client Support Specialist

    1 week ago

    Florence, Kentucky, United States Pete's RV Center Full time

    Pete's RV Customer Care Center is a modern and innovative RV Development Center seeking dedicated individuals to enhance our customer support team. This position is based on-site and offers a collaborative work atmosphere.Key Responsibilities:Effective communication over the phoneDemonstrating self-motivationExhibiting reliability and punctualityUtilizing...

  • Client Partner in Sales

    6 days ago

    Florence, Alabama, United States Renovation Brands Full time

    Job OverviewPosition: Sales & Customer Service - Client PartnerCompany: Baseboarders @ Renovation BrandsRole Summary:BaseboardersTM is in search of a meticulous and organized individual who excels in managing daily sales and customer service tasks within a dynamic environment.This role will report directly to the Inside Sales & Service Manager for the...

  • Client Care Coordinator

    6 days ago

    Florence, South Carolina, United States Familyties Of Sc LLC Full time

    Job OverviewFamilyTIES of SC, LLC is a dedicated provider of case management services for individuals in need of Community Long Term Care (CLTC). Our mission is to assist our clients in maintaining their independence and well-being within their own homes and communities, surrounded by their loved ones.We are currently seeking qualified Client Care...

  • Client Relationship Manager

    4 days ago

    Florence, South Carolina, United States Steve Pierce - State Farm Agent Full time

    Join Our TeamWe are in search of a motivated individual to become a part of our organization as a Client Relationship Manager. Our thriving agency is looking for a passionate person to assist in expanding our operations through meaningful interactions and outstanding client support. If you excel in a dynamic setting and are committed to achieving results,...

  • Client Relations Specialist

    2 weeks ago

    Florence, Alabama, United States Renovation Brands Full time

    Job OverviewPosition: Sales & Customer Service - Client PartnerCompany: Renovation BrandsRole Summary:Renovation Brands is in search of a meticulous and proactive individual to join our team as a Sales & Customer Service - Client Partner. This role is essential for managing daily sales and customer service tasks within a dynamic and fast-paced...

  • IT Support Specialist

    3 months ago

    Florence, United States Kaimetrix, L.L.C. Full time

    Job DescriptionJob DescriptionKaimetrix is seeking a skilled IT Support Analyst to join our newly established CMSS (Configuration Management Support Services) team for our customer, the Internal Revenue Service (IRS). The role is crucial for the holistic setup and implementation of the organization, which is tasked with the configuration management and...

  • Customer Relations Associate Analyst

    2 weeks ago

    Florence, Kentucky, United States Citigroup Inc Full time

    The Customer Support Associate Analyst is an entry-level role focused on facilitating customer-related tasks and delivering solutions in collaboration with the Customer Service team. The primary aim of this position is to resolve external customer inquiries and offer continuous support. Key Responsibilities: Assist in operational functions by following...

  • Licensed Nursing Professional

    6 days ago

    Florence, South Carolina, United States HealthEcareers - Client Full time

    POSITION: Licensed Nursing Professional SCHEDULE: 36 Hour Night Shift FACILITY: Correctional Health Services A Job Should be MORE than just a paycheck. HealthEcareers - Client is a prominent provider in the correctional health care sector. Our dedicated team of clinical professionals has significantly impacted the lives of countless individuals in the...

Dedicated Client Support Analyst

1 month ago

Florence, United States Federal Hill Solutions Full time

NOTE: The position is full-time on-site at Florence, NJ with occasional field visits to Jersey City.

Klik Solutions has evolved far beyond its origins as a Managed Services Provider (MSP). Today, we stand as a comprehensive technology solutions provider, offering a broad spectrum of services that go beyond traditional IT support. Our portfolio now includes digital marketing, data analytics, compliance, security solutions, and cloud expertise.

As a dynamic technology partner, we seamlessly integrate with our clients as their one-stop solution for diverse needs. Whether it's crafting robust IT structures, implementing strategic digital marketing campaigns, harnessing the power of data analytics, ensuring regulatory compliance, fortifying security measures, or leveraging cloud technologies, we are committed to delivering excellence across the technological landscape.

Our growth signifies a commitment to providing holistic solutions, adapting to the ever-changing technological landscape, and empowering our clients to thrive in the digital era.

Dedicated Client Support Analysts serve as in-house resources assigned to specific clients. Each assigned analyst's role is unique as they are engrained within an active Managed Service Client's organization. Working as an escalation contact point for incidents and requests from the Technical Operations Teams and assisting with inbound volume from phone calls and emails, coordinating support where appropriate. Each Analyst is expected to respond to incidents or service requests using the Autotask ticketing system and the Vonage phone system for all calls, emails, voicemails, or in-person requests.

Role and Responsibilities:

  • Provide technical service and support to end users
  • Assist Klik Operations personnel by responding to questions (Support, SOC, Engineering, etc.)
  • Monitor dedicated queue, provide triage of all incidents, and request tickets to determine the next steps in troubleshooting.
  • Apply best practice troubleshooting techniques to identify the problem, investigate the cause, and recommend a solution.
  • Document incidents and requests in Autotask managed ticketing system, record actions, and follow up on deferred actions.
  • Follow all assigned company-filed procedures and protocols
  • Serve as primary SME for client Business Applications and 3rd Party Vendor Support POC
  • Collaborate with the Klik Managed teams and share information across the organization, ensuring ongoing documentation updates and alignment
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with end-users
  • Keep end-users informed of the progress and status of calls/tickets throughout the resolution.
  • Collaborate with end-users and co-workers to diagnose and resolve problems
  • Ensure the ticket queue has accurate statuses on tickets
  • Troubleshoot, analyze, resolve, track, escalate, and document all incidents and requests.
  • Resolve incidents on first contact when possible, leveraging the supported remote desktop control application and other systems as appropriate.
  • Resolve end-user issues within an appropriate SLA MTTR timeframe or escalate to the appropriate team/tier for resolution following documented escalation procedures and processes.
  • Respond to and diagnose problems through user discussions using problem recognition, research, isolation, and resolution steps.
  • Assist and participate in new projects when assigned.
  • Respond to users in a friendly and professional manner, ensuring all responses are technically accurate, documented, updated, and closed per SLAs.
  • Maintain all metrics and KPIs
  • Serve within dedicated On-Call Rotation for assigned client ticket escalations for after-hours incidents, both remote and onsite.
Requirements
  • A minimum of 4 years of experience in a Helpdesk / IT Support Center
  • Sound knowledge of computer hardware/software, mobile devices, operating systems, and network-related technologies
  • Excellent verbal and written communication skills, phone etiquette, data entry, and soft skills
  • Must be customer-focused and service-oriented, attentive to details, with the ability to multitask and act with professionalism always
  • Flexible schedule required Monday through Sunday
  • Microsoft Certified Professional, CompTIA A+, and/or HDI certifications are a plus
  • Familiarity with mobile tools and applications
  • Technical degree or certification
  • Must have own vehicle and valid driver's license
  • Familiar with Kasey Autotask, Datto RMM, and Auvik is a plus