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Client Support Associate

2 months ago

Florence, Kentucky, United States Citigroup Inc Full time

The Client Support Associate is an entry-level role dedicated to aiding in customer-related tasks and delivering solutions in collaboration with the Customer Service division. The primary aim of this position is to resolve external customer inquiries and provide continuous customer service assistance.

Key Responsibilities:

+ Offer operational assistance across various functions, including executing established procedures, conducting analyses, and generating reports.

+ Deliver first-line technical support via phone, email, and other communication channels for governmental agencies and financial organizations.

+ Document, oversee, and manage cases until resolution, while assisting in root cause analysis and identifying corrective actions and preventive strategies.

+ Ensure all cases are regularly updated and clients are informed of their status.

+ Collaborate with internal teams and external financial partners.

+ Facilitate end-to-end file transfers through the Treasury Web Application Infrastructure.

+ Provide customer service and prompt resolutions to high-profile and sensitive clients.

+ Assess risks appropriately when making business decisions, showing particular regard for the organization's reputation and safeguarding Citigroup, its clients, and assets by ensuring compliance with relevant laws, rules, and regulations, adhering to policy, applying sound ethical judgment in personal conduct and business practices, and transparently escalating, managing, and reporting control issues.

Qualifications:

+ 0-2 years of relevant experience in help desk and/or application support is preferred.

+ Demonstrated ability to build relationships and provide excellent customer service.

Education:

+ Bachelor’s degree or equivalent experience.

Job Family Group:

Customer Service

Job Family:

Institutional Customer Service

Time Type:

Full time

Compensation:

In addition to salary, Citigroup's offerings may include discretionary and formulaic incentive and retention awards. Citigroup provides competitive employee benefits, including medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Paid time off packages are also available, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

Citigroup is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review the accessibility options available.

Citigroup is committed to diversity and inclusion in the workplace.