Desktop Support Analyst

2 months ago

Florence, United States HopeHealth Inc Full time
Job DescriptionJob Description

Overview of the Position:

The Desktop Support Analyst is responsible for maintaining the computer hardware and software systems by assisting with resolving technical issues concerning the infrastructure. Additionally, will also support computer software integration by diagnosing and trouble - shooting common problems.

Education and Experience:

• High School diploma or equivalent required / Associates Degree in relate field with two to three years of experience in small to mid-size environment; Bachelor’s Degree in Management Information System /Computer Science preferred

• Two to Three years of experience troubleshooting Windows 7/10, server experience a plus

• Strong people skills, team player, strong written and verbal communications skills

• Experience in a small to mid-size corporate, healthcare, municipality, or educational institution

• Ability to self-motivate and plan in advance for upgrades, etc.

• Ability to work in fast paced environment

Required Skills / Abilities:

• Demonstrates the ability to work in a high pressure environment

• Strong active listening skills, attention to detail, and decision-making skills are required

• Pleasant, friendly attitude with the ability to adapt to change is essential

• Superior problem- solving abilities is required

• Ability to collaborate with all departments

• Ability to be flexible with changing priorities, work volume, procedures, and variety of tasks.

• Ability to communicate effectively utilizing both oral and written means.

• Ability to handle various tasks simultaneously while working efficiently, effectively, and independently

• Must be comfortable taking direction from Leadership

Supervisory Responsibilities:

• No supervisory responsibilities

Essential Job Functions:

• Provide day-to-day desktop support for all staff, serve as first line of communication to end user

• Strong PC hardware, operating system, application integration & troubleshooting skills, experience with Windows XP-10 (32-64 bit OS)

• Knowledge of Microsoft tools and technologies such as BitLocker, Sys Internals, Microsoft Deployment Toolkit and Application Compatibility Toolkit

• Knowledge of MS Word, MS Excel, MS Outlook, Adobe Acrobat, Anti-Virus software, O365 a plus

• Experience with application deployment / pc imaging, etc.

• Some experience with active directory, DHCP, TCP/IP

• Accurately record, update and document requests using the IT service desk system.

• Install and configure new IT equipment (pc / printers / faxes / scanners / etc.)

• Resolve incidents and upgrade different types of software and hardware.

• Interface with tier 2/3 support teams, management and work on project related deliverables.

• Provide over the top customer service, have a “ALL HANDS ON DECK” approach to resolving issues

• Participate in on-call rotation, some travel required within the Pee Dee Region

Physical Requirements:

Hearing: Adequate to perform job duties in person and over the telephone. Speaking: Must be

able to communicate clearly to patients in person and over the telephone. Vision: Visual acuity

adequately to perform job duties, including reading information from printed sources and

computer screens. Other: Requires occasional lifting and carrying items weighing up to 10

pounds unassisted in normal daily activities and up to 30 lbs. for other required work activities.

Additionally, requires frequent bending, reaching, and repetitive hand movements

(especially if keyboarding and writing), standing, walking, squatting, and sitting, with some

lifting, pushing and pulling exerted regularly throughout a regular work shift.


  • Desktop Support Technician

    4 weeks ago

    Florence, United States A3 Staffing Solutions Full time $18 - $20

    Job DescriptionJob DescriptionDesktop Support Technician 100% onsite6-8 week assignmentFilling in for tech going on medical leave • 8-5 Monday-Friday, no on call• Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.• Maintains, analyzes, troubleshoots, and repairs computer systems,...

  • IT Support Specialist

    3 months ago

    Florence, United States Kaimetrix, L.L.C. Full time

    Job DescriptionJob DescriptionKaimetrix is seeking a skilled IT Support Analyst to join our newly established CMSS (Configuration Management Support Services) team for our customer, the Internal Revenue Service (IRS). The role is crucial for the holistic setup and implementation of the organization, which is tasked with the configuration management and...

  • IT Support Specialist

    2 weeks ago

    Florence, South Carolina, United States A3 Staffing Solutions Full time

    Job OverviewPosition: IT Support SpecialistWork Arrangement: 100% onsiteAssignment Duration: Temporary roleRole Purpose: Providing coverage for a technician on medical leaveWorking Hours: 8 AM - 5 PM, Monday to Friday, no on-call dutiesKey Responsibilities:Provide support for Windows operating systems and Microsoft Office Suite in a corporate setting,...

  • Seeking Experienced Behavior Analyst for Educational Support

    2 weeks ago

    Florence, South Carolina, United States ProCare Therapy Full time

    Position OverviewProCare Therapy is excited to announce an opportunity for a Board Certified Behavior Analyst (BCBA) to provide essential support within a school environment. We are looking for a professional with a minimum of 1+ years of experience in behavioral analysis to join our dedicated team.Key Responsibilities:Full-time commitment to working with...

  • Financial Analyst

    2 months ago

    Florence, United States Bosch Group Full time

    Job DescriptionJob DescriptionCompany DescriptionThe Bosch Group is a leading global supplier of technology and services. It employs roughly 402,000 associates worldwide (as of December 31, 2017). The company generated sales of $88.2 billion in 2017. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer...

  • Financial Analyst

    2 weeks ago

    Florence, United States Bosch Group Full time

    Job DescriptionJob DescriptionCompany DescriptionThe Bosch Group is a leading global supplier of technology and services. It employs roughly 402,000 associates worldwide (as of December 31, 2017). The company generated sales of $88.2 billion in 2017. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer...

  • Client Support Specialist

    2 weeks ago

    Florence, New Jersey, United States Federal Hill Solutions Full time

    Position Overview:This is a full-time, on-site role that involves occasional field visits. Federal Hill Solutions has transitioned from its foundational role as a Managed Services Provider (MSP) to a comprehensive technology solutions partner. We now offer a wide array of services that extend beyond conventional IT support, including digital marketing, data...

  • IT Infrastructure and Support Technician

    2 weeks ago

    Florence, Alabama, United States Ally Communications, LLC Full time

    Job Overview What does a typical day entail? On a standard day, an IT Infrastructure Specialist begins by reviewing communications and organizing their schedule. Team collaboration occurs regularly. Throughout the day, responsibilities are divided among managing support requests, executing installation tasks, updating internal documentation, and facilitating...

  • Cybersecurity Operations Analyst

    7 days ago

    Florence, South Carolina, United States U.S. Army Full time

    APPLY HERE: The Army Virtual Recruiting Team is actively seeking to enlist individuals for the role of Cybersecurity Operations Analyst. Eligibility Requirements:Must enlist in the United States Army to qualify for this position.Age restrictions apply.A GED or High School Diploma is required.Must be a U.S. Citizen or Green Cardholder.Compliance with Army...

  • PC Hardware Technician

    6 days ago

    Florence, United States The Peak Organization Full time

    We are currently seeking a PC Hardware Technician to be engaged on site at a Major Financial Institution in Florence, KY. Job Description: Laptop imaging and deployment install PC hardware onsite including laptops, desktops, docking Stations, dual monitors, and peripherals Disconnect and reconnect PCS as instructed Unbox and handle all PC equipment with...

  • Autism Support Technician, RBT

    1 week ago

    Florence, South Carolina, United States Surpass Behavioral Health Full time

    Join Our Team at Surpass Behavioral HealthAt Surpass Behavioral Health, we are committed to delivering exceptional Applied Behavior Analysis (ABA) therapy for children and adolescents with autism. Our team is dedicated to creating a positive impact in the lives of our clients and their families. As a Registered Behavior Technician, you will play a crucial...

  • Board Certified Behavior Analyst

    5 days ago

    Florence, Kentucky, United States Positive Solutions Behavior Group Full time

    Job Description**About Us**Positive Solutions Behavior Group (PSBG) is a leading provider of behavioral health services, dedicated to delivering high-quality care to individuals with behavioral and mental health needs. Our team of experts is passionate about empowering individuals to reach their full potential.**Job Summary**We are seeking a highly skilled...

  • Data Center/Server Technician

    2 weeks ago

    Florence, United States F2Onsite Full time $32 - $35

    Job DescriptionJob DescriptionOnsite Server build and deployment Techs for 8-15 weeks. Prior server build and data center experience.Job SummarySystem Level Technician that supports daily modular level troubleshooting, testing and assembly activities of PC based serves per MFG requirements. Utilizing basic computer theory to provide failure reporting and...

  • Data Center/Server Technician

    3 weeks ago

    Florence, United States F2Onsite Full time $32 - $35

    Job DescriptionJob DescriptionOnsite Server build and deployment Techs for 8-15 weeks. Prior server build and data center experience.Job SummarySystem Level Technician that supports daily modular level troubleshooting, testing and assembly activities of PC based serves per MFG requirements. Utilizing basic computer theory to provide failure reporting and...

  • School Based Board Certified Behavior Analyst

    3 days ago

    Florence, South Carolina, United States Soliant Full time

    Job SummarySoliant is seeking a highly qualified and experienced Board Certified Behavior Analyst to provide specialized support and interventions for students with autism and non-verbal communication needs in a school setting.Key ResponsibilitiesConduct comprehensive functional behavior assessments and develop behavior intervention plans to address student...

  • PC Hardware Technician

    4 weeks ago

    Florence, United States The Peak Organization Full time $21 - $22

    Job DescriptionJob DescriptionWe are currently seeking a L1 Hardware Support Technician to be engaged on site at a Major Financial Institution in Florence, KY.Job Description:Laptop imaging and deploymentinstall PC hardware onsite including laptops, desktops, docking Stations, dual monitors, and peripheralsDisconnect and reconnect PCS as instructedUnbox and...

  • Customer Relations Associate Analyst

    2 weeks ago

    Florence, Kentucky, United States Citigroup Inc Full time

    The Customer Support Associate Analyst is an entry-level role focused on facilitating customer-related tasks and delivering solutions in collaboration with the Customer Service team. The primary aim of this position is to resolve external customer inquiries and offer continuous support. Key Responsibilities: Assist in operational functions by following...

  • Client Service Associate Analyst

    2 weeks ago

    Florence, Kentucky, United States Citigroup Inc Full time

    The Customer Support Associate Analyst is an entry-level role dedicated to facilitating customer interactions and providing solutions in collaboration with the Customer Service department. The primary aim of this position is to resolve external customer inquiries and deliver continuous support. Key Responsibilities: Deliver operational assistance across...

  • Board Certified Behavior Analyst

    2 days ago

    Florence, Kentucky, United States Prompt Recruiting Full time

    About the RoleWe are seeking a highly skilled and experienced Board Certified Behavior Analyst (BCBA) to join our team as a Clinical Lead. As a BCBA, you will be responsible for overseeing a caseload of 6-8 children in a center-based and home setting, managing and training Registered Behavior Technicians (RBTs), conducting assessments, and supervising...

  • AML Execution Intermediate Associate Analyst

    2 weeks ago

    Florence, Kentucky, United States Citigroup Inc Full time

    The AML Execution Intermediate Associate Analyst role is an entry-level position tasked with conducting risk and compliance assessments in collaboration with the wider Anti-Money Laundering (AML) team. The primary goal is to support the execution of reviews and analyses related to various business cases.Key Responsibilities:+ Participate in AML reviews and...