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Service Appointment Coordinator

3 months ago

Glen Allen, United States Richmond Ford West Full time

Automotive Service Appointment Coordinator

Richmond Ford Auto Group

Richmond, VA

Why work at Richmond Ford:

  • Top performing Business Development Center in the entire nation
  • Awarded “Dealer of The Year” by Time Magazine
  • Voted “Best Place to Work” by the Richmond Times Dispatch based on employee feedback
  • State of the art facilities that are always being upgraded
  • Family-owned organization that promotes within. For example, 8 out of the 18 current managers started at an entry-level position and have moved up.
  • On-site training that includes phone skills and product knowledge
  • Medical, dental, and vision healthcare programs
  • 401k program with company matching
  • Annual employee outings to include family members
  • Holiday gift cards given to all employees
  • During the peak of Covid, not a single employee was let go. Not to mention, the owner helped the employees get through those hard times as much as possible.
  • Discounts on vehicles, parts, and service
  • Strong support from Management, Service, and Parts departments
  • Richmond Ford is a sponsor for the Children’s Hospital of Richmond, Walk to End Alzheimer’s, Susan G. Komen, and MADD
  • Current Business Development Manager started as a Business Development Representative for sales and service

Who we are looking for:

  • Highly motivated individual
  • Outgoing and eager to learn
  • Looking to add someone immediately but willing to wait for the right candidate
  • Detail-oriented, independently driven addition to our team that schedules over 1,000 service appointments per month
  • Must be able to work in a fast-paced environment while staying focused on details
  • Customer advocate

Compensation $15/hr

  • We provide onsite phone and system training
  • Commission opportunities based on service appraisals performed and sold by the sales floor
  • Career growth. Past appointment coordinators have gone on to become Service Advisors

What does a normal day look like?

  • Starting shift will be 8:00 am – 5:00 pm. 
  • Daily tasks include
    • Scheduling for both Richmond Ford Lincoln and Richmond Ford West
    • Answering inbound phone calls to either set an appointment or transfer to correct party
    • Outbound calls to confirm next-day appointments and potentially create service appraisals for sales floor
    • Verifying online scheduled appointments
    • Answering inbound website chats
    • Calling customers to schedule recalls
    • Open communication between both parts and service departments
    • Strong support from management
  • While this is a scheduling position, we believe time away from work is very important so you will only be required to work one Saturday per month from 7:30 am to 3:00 pm.
  • Every Sunday and most holidays off (Labor Day, Memorial Day, plus major holidays)
  • Monthly Business Development Center (BDC) Meeting with challenges that include prizes based on performance

Job Requirements/What makes our team successful?

  • Hospitality experience preferred (hotel, restaurant workers, recent graduates, we are looking for you)
  • Committed to customer service and satisfaction
  • Enthusiastic work ethic
  • Team Player
  • Attention to detail and ability to multi-task
  • Professional in personal appearance and attitude
  • Excellent oral and written communication skills with the ability to read and comprehend instructions and information
  • Available for full-time employment including Saturdays
  • Authorized to work in the USA
  • Must perform duties and responsibilities in a safe manner
  • Must have high school diploma or equivalent
  • Able to pass background checks, drug testing, and have a valid, clean Virginia driver’s license
  • Very low turnover

How you will make a difference at Richmond Ford:

  • Working in the BDC department at Richmond Ford is all about taking care of the customer. We are first and foremost, customer advocates. We do everything in our power to ensure the customer is taken care of throughout their entire experience.
  • Not only will you be able to help each customer, but you will build rapport and create long-lasting relationships.

Interview Process:

  • Entire process can take 1-2 weeks depending on the number of applicants and other internal variables
  • Application
  • Pre-Screen Survey
  • Phone Interview
  • In-person Interview
  • Personality Assessment
  • Background Check
  • Driving Record Assessment
  • Drug Screening

Hiring Manager's Linked-In Profile

Linked-In Profile for Current and Previous Employees

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.