Service Appointment Coordinator

4 weeks ago


Glen Allen, Virginia, United States Richmond Ford West Full time
Job Title: Service Appointment Coordinator

About the Role:

We are seeking a highly motivated and detail-oriented Service Appointment Coordinator to join our team at Richmond Ford West. As a Service Appointment Coordinator, you will be responsible for scheduling service appointments, answering inbound phone calls, and providing exceptional customer service.

Responsibilities:

* Schedule service appointments for both Richmond Ford and Richmond Ford West
* Answer inbound phone calls to set appointments or transfer to the correct party
* Make outbound calls to confirm next-day appointments and create service appraisals for the sales floor
* Verify online scheduled appointments
* Answer inbound website chats
* Call customers to schedule recalls
* Maintain open communication between the parts and service departments

Requirements:

* Hospitality experience preferred
* Committed to customer service and satisfaction
* Enthusiastic work ethic
* Team Player
* Attention to detail and ability to multi-task
* Professional in personal appearance and attitude
* Excellent oral and written communication skills
* Available for full-time employment, including Saturdays
* Authorized to work in the USA
* Must perform duties and responsibilities in a safe manner
* Must have a high school diploma or equivalent
* Able to pass background checks, drug testing, and have a valid, clean Virginia driver's license

What We Offer:

* Competitive hourly rate of $15
* On-site phone and system training
* Commission opportunities based on service appraisals performed and sold by the sales floor
* Career growth opportunities
* A supportive and dynamic work environment

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application. We look forward to hearing from you

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