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IT Project Leader

4 months ago

Irving, United States Cinter Career Full time

Our client is seeking an IT Project Leader - Server in Irving, TX.

  • Client: Japanese IT company
  • Working Location: Irving, TX
  • Salary Range: 65-80K per year + Full Benefit / 401K
Key Responsibilities:
  • Ensure outstanding customer service by providing direct IT support to customers and supporting projects under Project Manager's supervision.
  • Promote excellent customer service, effective response times, and provide expert insights into general support issues.
  • Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.
  • Travel to customer locations and data centers for physical work.
  • Communicate with external vendors to manage projects.
  • Communicate with distributors and manufacturers to troubleshoot issues.
  • Analyzing and identifying trends in issue reporting and devising preventative solutions. Expected to offer suggestions for any noted process improvements and develop the new procedures.
  • Investigate suspected security events or vulnerabilities reported by PSOC and CSIRT teams.
  • Other duties as assigned by Department Director.
The right candidate will possess:
  • Experience with design and implementation: Virtual Machine (vSphere, Hyper-V), Windows Virtual Desktop, Windows Server (Active Directory, File Server Exchange, MS 365), Unix Server (Redhat, SMTP Server), Cloud Solution (AWS), Authentication Infrastructure (SSO, ADFS).
  • Excellent troubleshooting skills: Active Directory, GPO, Authentication, Access Privilege, Mail Protocol (SMTP, MAPI over HTTP).
  • Strong background in information security.
Skills & Qualifications:
  • Bachelor's degree in Computer Science or a related field
  • MCP and AWS certifications are a plus.
  • Strong English communication skills, both written and verbal, to support customers, report to upper management, as well as to effectively work with the team.
  • Business level Spanish or Japanese language skills are preferred.