IT Support Specialist
3 weeks ago
Grayson Automotive has an immediate opening
NOTE: This is an onsite position.
The IT Support Specialist provides technical support to end users both locally and remotely. Additional tasks include managing VoIP phones, diagnosing printers, stocking toner, and general administrative tasks within Active Directory.
Major Duties / Responsibilities:
Flexible schedule involving 2 locations in West Knoxville. (½ day at each location or full day at one then the other) Must have reliable transportation
Provide general assistance to end users in the operation and utilization of computer resources
Install computer RAM, hard drives, monitors, printers and other computer related hardware in accordance with standards and specifications
Install application packages and configure systems to support use of the installed software
Maintain documentation and communicate with IT staff effectively
Provide phone support to end users in local and remote locations. Respond, follow up, and document technical support
Contact vendor technical support to obtain product information and escalate support issues as necessary to resolve issues
Maintain up to date knowledge with computer technology, software products and industry developments as appropriate to help the end user community on computer issues.
Other projects as assigned with a wide degree of flexibility, creativity and professionalism expected
Education / Experience / Skill Requirements:
Associate's degree and 1 year of related experience or an equivalent combination of education and training that provides the required knowledge, skills, and abilities
Recognized industry certification or related experience required:
Minimum of 1 year of hands on experience with Windows 7 & 10
Minimum of 1 year of hands on experience with Microsoft Office platforms
Experience installing, configuring and supporting Windows OS, networked and local printers, and business applications
Ability to quickly, and efficiently, analyze technical issues and a proven ability to resolve these issues swiftly and accurately with minimum supervision
Excellent customer service abilities, with a helpful attitude and friendly demeanor
Ability to multi-task on individual projects with limited supervision, as well as collaborate in a team environment
Strong understanding of TCP/IP networking concepts including Ethernet, Routing, DNS, LAN and WAN Support
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