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Technical Support
1 month ago
Date Posted: 07/23/2024 *Hiring Organization: * Rose International *Position Number: * 468013 *Job Title: * Technical Support Job Location: Detroit, MI, USA, 48207 Work Model: Onsite Employment Type: Temporary Estimated Duration (In months): 11 Min Hourly Rate($): 23.00 Max Hourly Rate($): 25.00 *Must Have Skills/Attributes: * Asset Management, Business Analysis, Deployment, Microsoft Office, Scheduling, SharePoint Required Skills & Years of Experience: • Associate's degree in information technology, Business Administration, or a related field. • Proven experience in asset management and IT deployment, preferably in an educational or large enterprise setting. • 3+ Years of desktop/computer support experience demonstrating the ability to troubleshoot and perform routine maintenance on computers and peripheral equipment. • Experience with Apple, HP, and Dell products preferred. • Must demonstrate proficiency with Microsoft 365 products such as Word, Excel, Outlook, Teams, and SharePoint. • Strong organizational skills and the ability to manage multiple tasks simultaneously. High attention to detail and commitment to quality. • Excellent communication and interpersonal skills to interact with various stakeholders. • Familiarity with ITSM tools and database management. • Ability to perform physical tasks such as lifting and moving up to 50 pounds without assistance. • Must own reliable transportation and a valid driver's license for asset pick-up or deliveries as needed. Essential Functions: • Support each phase of the asset lifecycle for technology devices within the district, from acquisition and deployment to maintenance and disposal, ensuring accuracy and efficiency. • Assist with coordination of technology deployment of devices to district locations, including scheduling timely delivery of devices to schools. • Conduct new hire orientation and/or best practice workshops for employees upon device deployment to facilitate seamless adoption and utilization of new technology. • Support warehouse upkeep and maintenance of warehouse/vault, including the staging and labeling of bays and shelves, to support organizational efficiency and accessibility. • Provide best-in-class service experience by addressing concerns and inquiries timely and accurately. • Strictly follow all relevant procedures and guidelines to maintain consistency and integrity in the deployment and management processes. • Maintain accurate and up-to-date records of all devices, including incoming technology orders, confirming receipt of assets, managing partial orders with vendors, and updating district inventory. • Troubleshoot and resolve order, warranty, or delivery issues with colleagues, vendors and carriers. • Assist with coordination and scheduling of physical inventory or technology audits, including providing up-to-date inventory data such as lost and stolen or damaged device reports or targeted inventory reporting. • Manage stock inventory tightly to ensure items are readily available for deployment. • Strictly follow all
