Technical Support Expert

1 week ago


Detroit, Michigan, United States System Soft Technologies Full time

Job Summary:

System Soft Technologies is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and troubleshooting services to our clients.

Key Responsibilities:

  • Provide technical support and troubleshooting services to clients via phone, email, and in-person.
  • Install, configure, and maintain computer systems, software, and peripherals.
  • Identify and resolve technical issues in a timely and efficient manner.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and maintain technical documentation and knowledge base.

Requirements:

  • Bachelor's degree in Information Technology, Business Administration, or related discipline.
  • CompTIA A+, Microsoft Certified: Fundamentals, or equivalent certifications preferred.
  • Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.

Working Conditions:

This is a full-time position that requires working on-site in a fast-paced environment. The ideal candidate will be able to work independently and as part of a team to resolve technical issues.



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