Technical Support Expert
1 week ago
Job Summary:
System Soft Technologies is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and troubleshooting services to our clients.
Key Responsibilities:
- Provide technical support and troubleshooting services to clients via phone, email, and in-person.
- Install, configure, and maintain computer systems, software, and peripherals.
- Identify and resolve technical issues in a timely and efficient manner.
- Collaborate with internal teams to resolve complex technical issues.
- Develop and maintain technical documentation and knowledge base.
Requirements:
- Bachelor's degree in Information Technology, Business Administration, or related discipline.
- CompTIA A+, Microsoft Certified: Fundamentals, or equivalent certifications preferred.
- Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.
Working Conditions:
This is a full-time position that requires working on-site in a fast-paced environment. The ideal candidate will be able to work independently and as part of a team to resolve technical issues.
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