Technical Support Analyst

1 week ago


Detroit, Michigan, United States Blue Chip Talent Full time

About Blue Chip Talent:

Blue Chip Talent is a distinguished staffing firm, recognized for its commitment to empowering careers.

We emphasize the importance of fostering enduring connections through our distinctive engagement initiatives, personalized onboarding, biannual appreciation gatherings, and our signature family event.

As your trusted career partner, Blue Chip Talent is dedicated to supporting you in achieving your professional aspirations.

Key Responsibilities:

  • Manage Help Desk functions, ensuring swift resolution of critical requests
  • Tackle intricate technical support challenges
  • Assist in the installation, maintenance, and configuration of workstations and office technology
  • Identify, investigate, and resolve complex technical issues
  • Collaborate with team members to create customized solutions or liaise with vendors as needed
  • Engage in various IT projects that require innovation and flexibility, while also contributing to other IT-related responsibilities

Qualifications:

  • Pursuing or possessing a bachelor's degree in Computer Science, Information Technology, or a similar discipline
  • A minimum of 2 years of experience in user support, help desk, or related IT roles
  • Experience in a professional services setting is advantageous
  • Strong grasp of IT principles, practices, and protocols
  • Demonstrated ability to oversee long-term projects from start to finish
  • Adept at multitasking and managing several projects concurrently
  • Exceptional communication skills for effective interaction with both management and colleagues
  • High attention to detail and a collaborative team player
  • Quick to learn with a strong interest in keeping abreast of new technologies and trends in the IT sector
  • Proficient in Client Operating Systems, Microsoft Office Suite, Microsoft SharePoint, and other standard productivity applications
  • Familiarity with desktop management solutions, Microsoft O365, and networking basics

Benefits:

We provide a range of industry-leading benefits:

  • Choice of four (4) healthcare plans
  • Paid Time Off & Holidays
  • Dental & Vision coverage
  • Company-funded life insurance
  • Short and long-term disability coverage
  • 401k plan with annual matching
  • Pet insurance options

Blue Chip Talent is an Equal Opportunity Employer (EOE) that prioritizes merit-based recruitment focused on technical expertise, skill set, and cultural alignment with our partners.



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