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Member Service Advocate

2 months ago

Tampa, United States TEKsystems Full time

We are seeking compassionate and tech-savvy healthcare customer service representatives to join our team This role includes conducting check-in calls via Zoom, responding to tickets from the queue, and cross-training in the Member Success team when needed. The ideal candidate will have 1+ years of healthcare/insurance verification/customer service experience, excellent communication skills, and a passion for helping others.  Qualifications: 1+ years of customer service experience via phone and email (healthcare or insurance verification experience required) Excellent written and verbal communication skills. Highly empathetic with a passion for helping others. Tech-savvy, with the ability to learn and navigate various systems confidently and effectively. Work Schedule: The role includes an 8-hour shift, split into two blocks: 4 hours for calls and 4 hours for responding to emails. Fixed start time between 8am - 10am PST (11am - 1pm EST) Shift #1: Sun-Thu Shift #2: Tue-Sat Why Join Us? Join a small but mighty team of 10. Opportunities for cross-training and skill development in other departments. Leadership advancement potential into Team Lead or Coach roles. Join companys mission in making mental health care accessible and supportive for therapists and members alike. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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