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Customer Advocate

2 months ago

Tampa, United States Southern Glazer's Wine & Spirits Full time

Overview The Customer Advocate supports customers in resolving issues related to the self-service experience. The goal is to provide the highest customer satisfaction by offering better visibility and faster resolution of customer-related issues. Primary Responsibilities

Navigate customers through the process of submitting an order through the self-service portal Answer inquiries regarding customers' accounts Keypunch supplier and sample withdrawals Electronic imaging Research shortage and miss-shipped claims Process/enter orders and pick-ups Handle calls from customer service queue Process winery direct orders Scan and index customer credit files into the imaging system Add partners, drop partners, self-incorporated accounts and inactive systems Identify outdated, obsolete, and duplicate documents from customer files Handle all salespersons changes at the beginning of each month Research returned mail with an incorrect address and make the necessary corrections Handle delivery claims and logs (shortage claims, miss ships, etc.) Pull faxes and invoices off the printer and distribute them to appropriate desks. Communicate with the sales force, customers, and A/R Perform the job following company and departmental policies and procedures Perform other related duties as assigned Minimum Qualifications

High school diploma or equivalency plus 1 year of experience Knowledge of Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives Proficiency in using Microsoft Excel spreadsheets to create pivot tables, develop charts, and utilize complex formulas Physical Demands

Physical demands that exist for a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) or calculator Physical demands that exist occasionally to rarely include walking, carrying, reaching, standing, and stooping May require occasional lifting/lowering, pushing, carrying, or pulling up to 20 lbs EEO Statement Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities, and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

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