Member Advocate

1 month ago

Tampa, United States Valeo Resources Full time
Overview
We are currently seeking full time, remote-based Member Advocates to join our dynamic, growing operations team. This is an excellent opportunity for experienced Call Center, Customer Service Professionals AND Pharmacy Technicians looking for a career change from the retail pharmacy environment. Our team of professionals handle inquiries from members, prescribers and pharmacies fielding questions, and educating callers on the members' pharmacy benefit by providing the highest levels of customer service.

Responsibilities
s a Member Advocate, you truly are an advocate for our members. You will receive inbound calls from members to answer questions regarding their pharmacy benefits. You will establish and maintain relationships with members to ensure all needs are met completely, promptly and professionally. As the first point of contact, you must convey to the member, a sense of care for them & expertise in our services. You are in a unique position to influence a positive customer experience by providing information & solving issues for the member. This position requires tact, sensitivity, and professionalism.

Work Schedule
  • Must be available from 7:00 AM - 9:30 PM CST -- hours will be in this range and likely include a Tuesday-Saturday schedule.
  • May be required to work rotating shifts (8-10 hour shifts), including Holidays, weekends, and nights. Some overtime may be required.
  • Shift bid twice a year per grade on metrics -- top 10% performers choose or create their own shift.
  • *Scheduling flexibility is a requirement*

Why choose a career with us?
Did you know that patients see their pharmacist an average of 12 times a year? Pharmacy is at the heart of healthcare. Come join us and make a direct impact on patients' lives. Improve your own wellbeing with our robust benefits and flexible work environment. You'll have a career with limitless possibilities and the charge to make a difference. A company of 1,000 diverse people and almost 100 years of pharmacy experience, we offer the stability of a Fortune 500 company with the energy and innovation of a startup. We provide services and technology that fuel the entire pharmacy ecosystem, but we are more than pharmacy services. We enable pharmacy care .

Our Company
We're building a different kind of pharmacy company. We're transforming the pharmacy industry to create healthier lives through purposeful engagement across Pharmacy Benefit Management, Pharmacy Management, Specialty Pharmacy, 340B, Rebate and Formulary Management, and Pharmacies. We put people first and are committed to providing outstanding service across all aspects of our business. We believe there's a better way to deliver pharmacy and healthcare services to people across the country, and we'd love for you to help us do it.

WE OFFER: Investing in our people starts with a Competitive Salary + Quarterly Bonuses + a $1500 Retention Bonus AND industry leading Health Benefits package including:
  • Remote-based
  • positive, high energy work culture
  • Fantastic team members
  • Growing pharmacy company with opportunity for real career advancement
  • Comprehensive mental health and wellbeing resources
  • Nationwide Client Cross PPO with employee friendly plan design, including $850 individual annual medical deductible, $25 office visit copays, Low biweekly premiums
  • Company paid basic life/AD&D, Short-term and Long-term disability insurance
  • Rx, dental, vision, short-term disability, and FSA
  • Employer-matched 401k Plan
  • Industry leading PTO plan
  • nd MORE

Qualifications
Experience:
  • 1+ year experience in high volume, dynamic call center environment
  • PBM (Pharmacy Benefit Management) experience preferred
  • Chat Support experience preferred
  • Bilingual (English/Spanish) required
  • Certified Pharmacy Technician experience preferred but not required
  • High School Diploma required

Knowledge, Skills, and Abilities:
  • Excellent telephone customer service skills and knowledge in CHAT
  • Excellent verbal and written communication skills
  • Excellent critical thinking and problem-solving skills
  • Demonstrated ability to adapt and learn new skills, and tools and technology
  • Demonstrated ability to multi-task and work in a fast paced environment
  • bility to work under difficult circumstances with a wide variety of individuals

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