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Customer Advocate>
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Tampa, United States Southern Glazer's Wine & Spirits Full timeSouthern Glazer's Wine & Spirits - JobID: 27799 [Customer Service Representative] As a Customer Advocate at Southern Glazer's Wine & Spirits, you'll: Support customers in resolving issues related to self-service experience; Navigate customers through the process of submitting an order through the self-service portal; Handle calls from customer service queue;...
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Customer Advocate
2 months ago
Tampa, United States Southern Glazer's Wine and Spirits, LLC Full time**Job Description** **Customer Advocate** **Job ID** 8164 **Date posted** 03/04/2022 ****What You Need To Know**** ****Overview**** The Customer Advocate support customers in resolving issues related to self-service experience. Ultimately, the goal is to provide the highest customer satisfaction by providing better visibility and faster resolution of...
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Customer Advocate
2 months ago
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Customer Experience Specialist
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Customer Advocate
2 days ago
Tampa, Florida, United States Southern Glazer's Wine & Spirits Full timeAbout the RoleWe are seeking a highly skilled Customer Advocate to join our team at Southern Glazer's Wine & Spirits. As a key member of our customer support team, you will play a critical role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesNavigate customers through the process of submitting orders through our...
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Customer Support Specialist
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Customer Advocate-Hybrid
3 months ago
Tampa, United States Southern Glazer's Wine & Spirits Full time $18What You Need To KnowThis is a hybrid position, 2 days in office, 3 days virtual, except for training.Increase in comp every 6 months for the first 2 years!Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor,...
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Sr. Customer Advocate Tampa, FL, Remote
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Customer Service Specialist
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Customer Support Advocate, Employees
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Customer Support Advocate, Employees
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Customer Support Specialist
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Tampa, Florida, United States NFI Full timeNFI Company - Customer Support SpecialistThe role of the Customer Support Specialist at NFI encompasses a variety of responsibilities aimed at enhancing customer satisfaction and ensuring smooth order management.Engage with clients to resolve inquiries, facilitate order processing, and handle any issues that may arise.Efficiently enter and oversee customer...
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Customer Success Specialist
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Tampa, Florida, United States Banko Overhead Doors Full timeBanko Overhead Doors is searching for a friendly and highly analytical Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, provide training to new hires and support the department...
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Customer Success Specialist
2 months ago
Tampa, United States Banko Overhead Doors Full timeJob DescriptionJob DescriptionBanko Overhead Doors is searching for a friendly and highly analytical Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, provide training to new hires...
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Customer Success Specialist
2 weeks ago
Tampa, United States Banko Overhead Doors Full timeBanko Overhead Doors is searching for a friendly and highly analytical Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, provide training to new hires and support the department...
Customer Advocate Specialist
2 months ago
American Glass Professionals is the largest and fastest growing Auto Glass installation and calibration company in the state of Florida. We provide exceptional install and calibration services all across the state, and pride ourselves in exceeding the expectations of our windshield companies and clients. We are seeking a reliable and detail/team-oriented Customer Advocate Specialist to join our team.
As a Customer Advocate Specialist, you will be responsible for handling inbound calls from customers reporting concerns or problems with their windshields. Your primary objective will be to provide exceptional customer service and efficiently resolve warranty issues to ensure customer satisfaction.
This is a full time in office position.
Requirements:Responsibilities:
- Respond promptly and professionally to inbound calls from customers regarding warranty issues or concerns with their windshields.
- ather necessary information from customers to assess the nature of the problem and determine the appropriate course of action. necessary steps or procedures for resolution.
- Coordinate with internal departments, including installation teams and suppliers, to facilitate the timely resolution of warranty claims.
- Maintain accurate records of customer interactions, warranty claims, and resolutions in the company's database or CRM system. Properly noteing
- Follow up with customers to ensure their issues have been satisfactorily resolved and address any additional questions or concerns they may have.
- Identify opportunities for process improvements or enhancements to streamline the warranty claims process and improve overall customer satisfaction.
- Stay updated on product knowledge, warranty policies, and industry trends to effectively address customer inquiries and provide informed assistance.
- Verify customer address
- Coordinate well with he client for scheduling and dispatch purposes.
- Take customer complaints via emails and text
- Coordinate with dealerships and find body shops for any damages that occur.
- Properly review photos and asses them accurately.
Requirements
- High school diploma or equivalent
- 1+ years of experience in dispatching or customer service
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize tasks effectively
- Proficient in Microsoft Office and other computer applications
- Ability to work in a fast-paced environment
- Parts ordering experience preferred
- Work well under pressure
Benefits:
- Full Medical Coverage
- Dental Insurance
- Vision Insurance
- AGP 401k Plan
- 3 weeks PTO (Accrued)
Schedule:
Training Schedule 8am - 5pm
Working schedule - Monday - Friday with alternating Saturdays (9am - 6pm)