Training Lead

4 weeks ago

Syracuse, United States National Safety Council Full time

Save lives, from the workplace to anyplace. The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. We are currently looking for a Training Lead (CSR II) to join us in our mission to save lives and prevent injuries. Position Highlights: Provide quality customer service to various parties including students, instructors, and other stakeholders in an omnichannel contact center environment. Accurately enter customer information into business systems and complete routine transactions. Expertly train new and existing colleagues to handle customer contacts, meeting defined quality standards and assuring contractual regulatory compliance. Design and create training plans, process documents, skill assessment tests, job aids, contact flows, and other resources to support team performance and consistency. Assist with quality assurance review and feedback preparation, addressing issues and areas of improvement through training and reference material and job aid creation. What You'll Do: Professionally handle customer support calls, chat, email and/or other communication, meeting defined performance expectations and contractual regulatory requirements. Follow documented customer interaction flows. Provide specific and unique program information accurately to customers. Apply empathy, listening, and service techniques to defuse situations and avoid contact escalation. Use job aids, reference materials, program training, and apply problem-solving skills to assist customers. Accurately enter customer information into business systems and complete routine transactions. Efficiently communicate through chat and email to research and resolve customer inquiries. Accurately input student data and process live credit card payments while maintaining data confidentiality. Clearly and concisely document customer interactions with account notes in business systems. Expertly train new and existing colleagues to handle customer contacts while meeting defined quality and customer satisfaction standards. Design and create training plans, process documents, user guides, skill assessment tests, job aids, contact flows, and other resources to support team performance and consistency. Conduct deskside coaching, mentoring, and team continuing education sessions based on quality assurance evaluation and team feedback. Assist with quality assurance review and feedback preparation, addressing issues and areas of improvement through training and reference material and job aid creation. Proactively communicate repetitive or widespread customer concerns to management for resolution; recommend process changes. Distribute and ensure the processing of returned mail-in business systems. Provide Level 2 customer support via escalated phone calls, chat, and email Perform other related duties as assigned. We're Looking for Someone with: High school diploma or equivalent. At least three years of experience providing customer service in a contact center environment. At least two years of experience training others, preferably in a contact center environment. Intermediate experience with Microsoft Office. Proven ability to train others, and experience with multiple learning styles. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Strong customer service and team orientation. Data entry accuracy and integrity. Payrate is$20/hour English-only, $21/hour bilingual Spanish or Portugues Reasons You'll Love it here: NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following: At least 20 PTO days accrued 1 st year and 11 paid holidays Flexible work arrangements Comprehensive medical, dental, vision, and life insurance plans Flex spending accounts for medical and dependent care 403(b) & Roth 403(b) with employer match up to 6% Reimbursable training Student loan pay-down Dress for your day We believe that you can't be safe if you don't feel safe. Feeling safe requires a commitment to equitable policy implementation and promoting diversity in the safety profession. We must cultivate our own diverse, inclusive, and equitable work environment to deliver on our mission to save lives, from the workplace to anyplace. NSC is an equal opportunity employer. Minimum Salary: 20.00 Maximum Salary: 20.00 Salary Unit: Hourly

  • Training Lead

    3 months ago

    Syracuse, United States National Safety Council Full time

    Job DescriptionJob DescriptionSave lives, from the workplace to anyplace.The National Safety Council is America’s leading nonprofit safety advocate.  We focus on eliminating the leading causes of preventable injuries and deaths.  Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths...

  • Training Center Coordinator

    6 days ago

    Syracuse, New York, United States CPS Recruitment Full time

    Job OverviewWe are seeking a highly skilled and organized Training Center Coordinator to join our team at CPS Recruitment. As a key member of our organization, you will be responsible for overseeing training programs, managing logistics, and ensuring the smooth delivery of training courses.Key ResponsibilitiesOversee the development and implementation of...

  • Training Center Coordinator

    3 months ago

    Syracuse, United States National Safety Council Full time

    Job DescriptionJob DescriptionSave lives, from the workplace to anyplace.The National Safety Council is America’s leading nonprofit safety advocate.  We focus on eliminating the leading causes of preventable injuries and deaths.  Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths...

  • Customer Service Training Coordinator

    1 week ago

    Syracuse, New York, United States National Safety Council Full time

    Job OverviewThe National Safety Council is committed to its mission of saving lives and preventing injuries. We are seeking a Training Lead (CSR II) who will be responsible for delivering exceptional customer service while effectively training team members to manage customer interactions. If you possess experience in a contact center setting and have a...

  • Counseling Director and Training Manager

    1 day ago

    Syracuse, New York, United States Syracuse University Full time

    Job SummaryThe Counseling Center Assistant Director and Training Director is a 12-month full-time position that plays a crucial role in the development and implementation of our mission and vision, as well as the day-to-day management of the Counseling Center. This position is responsible for overseeing the APPIC Pre-Doctoral internship and Syracuse...

  • Customer Service Training Coordinator

    1 week ago

    Syracuse, New York, United States National Safety Council Full time

    Job OverviewThe National Safety Council is seeking a Training Lead to enhance our customer service operations. This role is pivotal in delivering exceptional support while developing training initiatives for our team members. If you possess a background in customer service within a contact center and have a passion for training, this position is designed for...

  • Customer Service Training Specialist

    4 days ago

    Syracuse, New York, United States National Safety Council Full time

    Job OverviewThe National Safety Council is dedicated to the mission of saving lives and preventing injuries. We are currently in search of a Training Lead (CSR II) who will excel in delivering exceptional customer service while effectively training team members to manage customer interactions. If you possess a background in a contact center setting and have...

  • Product Trainer Rochester/Syracuse, NY

    4 weeks ago

    Syracuse, United States GP Strategies Training Ltd Full time

    GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000...

  • Team Lead

    2 months ago

    Syracuse, United States Get Air Trampoline Park Full time

    Job DescriptionJob DescriptionDescription:Earn up to $18/HR!At Get Air, you will have the opportunity to work in a fast-paced environment that’s all about fun. You will be part of a team that creates lasting memories for customers by ensuring they have the best day ever at our park.With more than 60 locations throughout the United States, Canada, Belgium,...

  • Pest Control Service Technician

    4 weeks ago

    Syracuse, United States Rollins Full time

    Overview Want to Join the Best in Pests? Go Pro with Orkin. As an Orkin Pro, you’ll put the "pro" in pro tecting what people value most: their home. You’ll have more than a job —you’ll have a career with growth potential and benefits that go beyond the basics. This includes a company vehicle, competitive pay and a 401(k) program. Not to mention,...

  • Lead Groomer

    3 weeks ago

    Syracuse, United States Scenthound Full time

    Benefits and Perks: Competitive hourly base pay, plus tips Medical, dental, and vision insurance benefits Merit-based pay increases Paid Vacation Career growth path to other leadership positions Complimentary service membership About the Position: The Lead Groomer is an integral position at Scenthound, offering expert grooming knowledge, providing...

  • Lead Groomer

    3 weeks ago

    Syracuse, United States Scenthound Full time

    Benefits and Perks: Competitive hourly base pay, plus tips Medical, dental, and vision insurance benefits Merit-based pay increases Paid Vacation Career growth path to other leadership positions Complimentary service membership About the Position: The Lead Groomer is an integral position at Scenthound, offering expert grooming knowledge, providing...

  • Lead Preschool Educator

    1 week ago

    Syracuse, New York, United States Little Lukes Preschool and Childcare Center Full time

    Lead Preschool Educator – Central, NYAt Little Lukes Preschool and Childcare Center, our mission is to foster a bright future for every child by providing exceptional care and education within our community.As a member of Little Lukes, you will be part of a dedicated team committed to transforming the lives of families across Central New York. Our staff...

  • Lead Educator for Elementary Education

    1 week ago

    Syracuse, New York, United States Manlius Pebble Hill Full time

    Position Overview:Manlius Pebble Hill School (MPH) is in search of a skilled and enthusiastic Lead Educator to join our Lower School team. This role is pivotal in shaping the educational journey of our elementary students. About Us:As the sole independent institution serving Pre-Kindergarten through Grade 12 in Central New York, MPH is dedicated to fostering...

  • Culinary Team Lead

    1 day ago

    Syracuse, New York, United States Chipotle Mexican Grill Full time

    About the RoleThe Kitchen Leader is a key member of our culinary team, responsible for ensuring the quality and safety of our food every day. This role requires a strong attention to detail, excellent communication skills, and the ability to lead and motivate a team.Key ResponsibilitiesOversee food preparation and cooking procedures to ensure consistency and...

  • Lead Hospitalist

    3 months ago

    Syracuse, United States Department Of Veterans Affairs Full time

    Summary The Syracuse VAMC is seeking an experienced Lead Hospitalist to manage the Hospitalist & Nocturnist team. Duties ...

  • Operational Team Lead in Perioperative Services

    1 day ago

    Syracuse, New York, United States Upstate University Hospital Full time

    Job Summary:The Operational Team Lead in Perioperative Services at Upstate University Hospital is responsible for overseeing the cleaning, care, stocking, and upkeep of assigned areas. Key responsibilities include planning and staffing assignments, ensuring cleaning devices are functioning properly, and verifying that training standards are being met.Key...

  • Installation Team Lead

    1 day ago

    Syracuse, New York, United States American Greetings Full time

    Job SummaryThis is a full-time salaried position responsible for overseeing the installation and removal of retail fixtures in various locations. The successful candidate will manage a team of installation specialists, ensuring timely and efficient completion of projects.Key ResponsibilitiesTeam Management: Recruit, train, and supervise a team of...

  • Lead Preschool Educator

    4 days ago

    Syracuse, New York, United States Little Lukes Preschool and Childcare Center Full time

    Lead Preschool Educator – Central, NYLittle Lukes' mission is to create a bright future for every child by providing exceptional care and education to children in our community.As a part of Little Lukes, you will be part of a dedicated team that is committed to transforming the lives of families across Central New York. Our team consists of certified...

  • Lead Culinary Artist

    6 days ago

    Syracuse, New York, United States XO Taco Full time

    XO Taco is searching for a creative and driven culinary professional to join our vibrant kitchen team as a Lead Culinary Artist. In this role, you will serve as the second-in-command, collaborating closely with our Executive Chef to ensure the smooth operation of our kitchen and the delivery of exceptional dining experiences. We are seeking an individual...