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Technical Support Analyst
2 months ago
This IT position earns a competitive wage of $28.00/hour. We provide fantastic benefits, including health, dental, vision, life insurance, long-term disability, short-term disability, employee assistance program, parental leave, and tuition reimbursement. We also offer a 401(k) match and pension program after the first year of employment. If this sounds like the right opportunity for you, apply today
ABOUT UNITED FIBER
A subsidiary of United Electric Cooperative Inc, United Fiber is the premier fiber broadband provider in Northwest Missouri. We provide TV, phone, and high-speed internet to over 35,000 subscribers and our mission statement is to "enhance the rural way of life through United". Keeping our customers and communities connected is something we take pride in
We have a team of skilled employees who consistently strive to provide a top-quality customer experience. United offers a great benefits package, plenty of opportunities for growth and advancement, and an uplifting work environment in which all of our employees can thrive
A DAY IN THE LIFE OF A TECHNICAL SUPPORT ANALYST
As a Technical Support Analyst, you work with a team of tier 2 technical support analysts. You provide support, technical assistance, and training to end users primarily via phone. You will provision, configure, and manage software used to support Help Desk functions for all Fiber-related services. You will assist our customers with any questions or issues they have with our products or services. As you take phone calls and respond to inquiries, you attentively listen to our clients and isolate the problems you can address. Because you are knowledgeable about field services and network operations, you are able to troubleshoot effectively and efficiently.
Customer satisfaction is your top priority, so you are proactive about anticipating current and potential needs. You are motivated to develop your own skills, which you achieve by attending regular team meetings and training. You feel great about helping our ISP company provide exceptional customer service for our customers
QUALIFICATIONS FOR A TECHNICAL SUPPORT ANALYST
- High school diploma or equivalent
- 1-2 years of end user support/troubleshooting experience
- Thorough knowledge of networking essentials, strong analytical abilities, and professional office experience
- Valid driver's license
- Ability to stand, walk, kneel, crouch, or sit for prolonged periods of time as well as the ability to lift and carry up to 50 pounds
A bachelor's degree and two or more years of experience are preferred but not required. Can you integrate business and industry knowledge into your job? Are you able to build working relationships characterized by a high level of acceptance, cooperation, and mutual respect? Do you flourish with both independent and collaborative work? If yes, you might just be perfect for this phone position
WORK SCHEDULE
This full-time position works Monday through Friday from 8:00 a.m. to 4:30 a.m. There is an additional rotating on-call schedule once every 5 - 6 weeks. Overtime and holiday shifts may be required.
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this customer service job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you
All offers are contingent upon pre-employment screening results. Employment is contingent on the results of your criminal background check, education check, driving record check, pre-employment physical, previous employment verification and drug screening results.
