Technical Support Specialist

4 weeks ago


Savannah, Ohio, United States Software Technology Inc. Full time

Technical Support Specialist Job Description

This is a hybrid position that requires reporting to various state locations throughout the Southwestern PA region for on-site technical support. Mileage reimbursement will be offered for added travel to locations that is not the assigned home office.

  • Key Responsibilities:
  • Respond to support and product use inquiries in a courteous and efficient manner with the goal of minimizing user downtime.
  • Perform tasks such as documenting problems, diagnosis, troubleshooting, imaging, configuration and installation of PC's, laptops, agency printers, scanners, software application assistance, etc.
  • Provide direction to team members and participate in knowledge transfer and documentation when required.
  • Operational support duties for approx. 5000 devices and individuals in 5 agencies is required.
  • Utilize remote and web tools to troubleshoot and resolve issues.

Requirements:

  • Demonstrated experience with SCCM deployment processes and configurations.
  • Knowledge and adherence to CEDC member defined support processes, standards and requirements.


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