Technical Support Specialist
4 weeks ago
Technical Support Specialist Job Description
This is a hybrid position that requires reporting to various state locations throughout the Southwestern PA region for on-site technical support. Mileage reimbursement will be offered for added travel to locations that is not the assigned home office.
- Key Responsibilities:
- Respond to support and product use inquiries in a courteous and efficient manner with the goal of minimizing user downtime.
- Perform tasks such as documenting problems, diagnosis, troubleshooting, imaging, configuration and installation of PC's, laptops, agency printers, scanners, software application assistance, etc.
- Provide direction to team members and participate in knowledge transfer and documentation when required.
- Operational support duties for approx. 5000 devices and individuals in 5 agencies is required.
- Utilize remote and web tools to troubleshoot and resolve issues.
Requirements:
- Demonstrated experience with SCCM deployment processes and configurations.
- Knowledge and adherence to CEDC member defined support processes, standards and requirements.
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