Savannah Technical Support Representative
2 weeks ago
Are you looking for a challenging and rewarding career in customer service and technical support? Do you have a passion for helping others and resolving complex issues? Look no further than our Savannah Technical Support Representative role
About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Technical Support Representative. In this role, you will be responsible for providing exceptional customer service and technical support to our clients, resolving complex issues and ensuring a best-in-class customer experience.
Key Responsibilities:- Handle inbound and outbound customer contacts in a courteous and professional manner
- Resolve customer issues and concerns in a timely and effective manner
- Utilize knowledge base and training to accurately answer customer questions and provide solutions
- Document and process customer claims in accordance with company policies and procedures
- Escalate customer issues to the appropriate staff and management as needed
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic knowledge of Microsoft Office Suite and Windows operating system
- Ability to type swiftly and accurately (20+ words per minute)
We offer a competitive salary and benefits package, including medical, dental, and vision coverage, paid time off, and regular raises. We also provide opportunities for advancement and professional growth, as well as a fun and engaging work environment.
Why Join Our Team?At Mass Markets, we value our employees and strive to create a positive and supportive work environment. We offer a range of benefits and perks, including a casual dress code, cash and prize contests, and a commitment to diversity and inclusion.
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