Savannah Technical Support Representative

2 weeks ago


Savannah, Georgia, United States Mass Markets Full time
Job Title: Savannah Technical Support Representative

Are you looking for a challenging and rewarding career in customer service and technical support? Do you have a passion for helping others and resolving complex issues? Look no further than our Savannah Technical Support Representative role

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Technical Support Representative. In this role, you will be responsible for providing exceptional customer service and technical support to our clients, resolving complex issues and ensuring a best-in-class customer experience.

Key Responsibilities:
  • Handle inbound and outbound customer contacts in a courteous and professional manner
  • Resolve customer issues and concerns in a timely and effective manner
  • Utilize knowledge base and training to accurately answer customer questions and provide solutions
  • Document and process customer claims in accordance with company policies and procedures
  • Escalate customer issues to the appropriate staff and management as needed
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic knowledge of Microsoft Office Suite and Windows operating system
  • Ability to type swiftly and accurately (20+ words per minute)
What We Offer:

We offer a competitive salary and benefits package, including medical, dental, and vision coverage, paid time off, and regular raises. We also provide opportunities for advancement and professional growth, as well as a fun and engaging work environment.

Why Join Our Team?

At Mass Markets, we value our employees and strive to create a positive and supportive work environment. We offer a range of benefits and perks, including a casual dress code, cash and prize contests, and a commitment to diversity and inclusion.



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