Tech Support Analyst

1 week ago


Savannah, Georgia, United States Citi Trends Full time
Job Title: Tech Support Analyst

Citi Trends is seeking a highly skilled Tech Support Analyst to join our Information Services team. As a Tech Support Analyst, you will be responsible for providing technical support to our employees and customers, troubleshooting complex technical issues, and collaborating with internal teams to resolve technical problems.

Key Responsibilities:

  • Provide technical support to employees and customers via phone, email, and in-person
  • Troubleshoot complex technical issues using various tools and software
  • Collaborate with internal teams to resolve technical problems and improve processes
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 2+ years of experience in technical support or related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

How to Apply:

Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you



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