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Technical Product Support

2 months ago

St Louis, United States Equifax Full time

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Technical Product Support Specialist assists external and internal clients with questions/problems regarding multiple Equifax applications and services via video, telephone, chat, or written.

These roles are 100% onsite in our Maryland Heights Customer Service Center.

What you'll do

  • Responds to telephone, chat, written requests, then investigates and resolves or tracks progress through resolution
  • Conducts video sessions where required for Equifax applications and services
  • Consistently meets metrics for position regarding call handling, detailed documentation, case closure and adherence
What experience you need
  • High School diploma or GED
  • Well versed in client communications verbally and written
  • 6+ months experience working with Windows and Google -based applications, file structures, editors, and cloud applications such as Portal and file transfer method
What could set you apart
  • Working knowledge of Google email, drive and chat
  • Knowledge of Sales Force, creating, documenting and closing cases and tasks
  • Familiarity with live calls, chats and video sessions in a fast paced environment


#LI-BJ1

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference

Primary Location:
USA-St. Louis-2330 Ball

Function:
Function - Fulfillment / Operations

Schedule:
Full time