IT Technical Support Specialist
16 hours ago
We are seeking an experienced IT Technical Support Specialist to join our team at Omni Inclusive. As a key member of our support team, you will play a crucial role in providing high-quality end-user support to our customers.
Responsibilities- Provide second-tier technical support for local end-users on various issues related to PC and peripherals, office applications, and mobile devices.
- Identify, research, and resolve technical problems in a timely manner to ensure excellent customer satisfaction.
- Collaborate with other service organizations to restore service and/or identify and correct core problems.
- Perform incident resolutions and request fulfillments, supporting end-users on various technical issues.
- Follow up on end-user hardware requests and order handling, including coordinating delivery and collection.
- Servicing end-users at the IT Service Spot.
- Strong technical knowledge of Microsoft Windows 10, MS Office products (2013 and later), DELL laptops, printers, and peripherals.
- Familiarity with network concepts and experience in diagnosing and troubleshooting connectivity issues.
- Experience with enterprise-level ticketing systems - ServiceNow experience is a plus.
- Work independently with minimal supervision and be a good team player.
- Contribute to the identification and escalation of problems in supported services and solutions.
- Participate in discussions on methods to improve team efficiency and delivery quality.
The estimated annual salary for this position is $65,000-$85,000, depending on experience. Omni Inclusive offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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