Technical Product Support Manager
1 week ago
We are looking for a Technical Product Support Manager to oversee our technical services customer care team. This team primarily supports our Affordable Care Act (ACA) product. The Manager is responsible for coaching, resolving issues and serving as a link between the team and upper management. The ideal candidate will be able to help guide and train employees. They will be well-versed in processes and will be results-driven and focused. A customer first approach, and strong customer engagement and communication skills are key to success. What You’ll Do Provide guidance and management direction by setting goals, coaching, monitoring progress, recognizing and developing direct reports to increase employee engagement and productivity Identify and resolve day-to-day operational and technical management issues such as scheduling, workload balancing, and acting as an escalation point for customer issues Drive metrics reporting and make decisions that will improve processes and overall services provided to clients Takes primary responsibility for client satisfaction with service delivery. Responsible for programs to establish and maintain quality standards of existing products and services Work cross-functionally with other departments and resolve issues appropriately by engaging colleagues, partners, and clients, with a collaborative style and consultative approach Participate in hiring and training of new employees Ensure adherence to legal and company policies and procedures and participate in performance discussions as necessary with employees What Experience You Need 2 years experience in a leadership role with demonstrated ability to lead by example via focused productivity, thoughtful prioritization, and deliberate communication A minimum of 6 months of Strong conflict resolution skills and ability to deal with escalating and de-escalating issues as appropriate Proven leadership and relationship building skills; the ability to interact effectively with all levels of internal and external customers, colleagues, partners, and vendors for at least 6 months. BSc/BA in management or relevant discipline will be considered an advantage What Could Set You Apart Supervisory experience (preferred) Working knowledge of technical support practices and principals BSc/BA in computer science or 2 years related work experience #J-18808-Ljbffr
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Technical Product Support Manager
1 month ago
St Louis, United States Equifax Full timeEquifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. We are looking for a Technical Product Support Manager to oversee our technical services customer care team. This team primarily supports our...
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Production/Technical Support
2 months ago
st. louis, United States Pyramid Consulting, Inc Full timeImmediate need for a talented Production/Technical Support. This is a 12+months contract opportunity with long-term potential and is located in Saint Louis, MO(Hybrid). Please review the job description below and contact me ASAP if you are interested.Job ID:24-45630 Pay Range: $20 - $23/hour. Employee benefits include, but are not limited to, health...
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Production/Technical Support
2 months ago
st. louis, United States Pyramid Consulting, Inc Full timeImmediate need for a talented Production/Technical Support. This is a 12+months contract opportunity with long-term potential and is located in Saint Louis, MO(Hybrid). Please review the job description below and contact me ASAP if you are interested.Job ID:24-45630 Pay Range: $20 - $23/hour. Employee benefits include, but are not limited to, health...
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Production/Technical Support
2 months ago
St Louis, United States Pyramid Consulting, Inc Full timeImmediate need for a talented Production/Technical Support. This is a 12+months contract opportunity with long-term potential and is located in Saint Louis, MO(Hybrid). Please review the job description below and contact me ASAP if you are interested.Job ID:24-45630 Pay Range: $20 - $23/hour. Employee benefits include, but are not limited to, health...
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Customer Support Specialist
6 months ago
St Louis, United States Consumer Product Partners Full timeSummary: The sales support team carries out several functions to ensure that sales account managers can perform their duties more effectively - principally coordination of pre-sale activities (sales materials, samples, quotations) and coordination of Customer new item setup requirements. The Specialist Customer Support is responsible for coordinating,...
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Sales Support Specialist
2 months ago
st. louis, United States Consumer Product Partners Full timeSummary: The sales support team carries out several functions to ensure that sales account managers can perform their duties more effectively - principally coordination of pre-sale activities (sales materials, samples, quotations) and coordination of Customer new item setup requirements. The Specialist Customer Support is responsible for coordinating,...
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Sales Support Specialist
3 months ago
st. louis, United States Consumer Product Partners Full timeSummary: The sales support team carries out several functions to ensure that sales account managers can perform their duties more effectively - principally coordination of pre-sale activities (sales materials, samples, quotations) and coordination of Customer new item setup requirements. The Specialist Customer Support is responsible for coordinating,...
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Technical Product Manager
4 weeks ago
st. louis, United States Vaco Full timeVaco is actively seeking a seasoned Product Manager with experience in the Scaled Agile Framework (SAFe) to drive the development of custom software applications within a financial or wealth management environment.This role will involve close collaboration with cross-functional teams to ensure that products are developed and delivered in alignment with...
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Technical Product Manager
4 weeks ago
st. louis, United States Vaco Full timeVaco is actively seeking a seasoned Product Manager with experience in the Scaled Agile Framework (SAFe) to drive the development of custom software applications within a financial or wealth management environment.This role will involve close collaboration with cross-functional teams to ensure that products are developed and delivered in alignment with...
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Technical Product Manager
4 weeks ago
St Louis, United States Vaco Full timeVaco is actively seeking a seasoned Product Manager with experience in the Scaled Agile Framework (SAFe) to drive the development of custom software applications within a financial or wealth management environment. This role will involve close collaboration with cross-functional teams to ensure that products are developed and delivered in alignment with...
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Technical Product Support
2 months ago
St Louis, United States Equifax Full timeEquifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Technical Product Support Specialist assists external and internal clients with questions/problems regarding multiple Equifax applications and...
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Technical Support Engineer
1 month ago
St Louis, United States Diagraph an ITW Company Full timeThe Technical Support Engineer (TSE) is responsible for providing high quality technical product support, administrative support to technical processes, delivering positive customer experiences and logistical support to the field team.Provide phone/email/chat technical support to end users, distributors, field service engineers and sales teamCreate & Track...
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Technical Support Engineer
1 month ago
st. louis, United States Diagraph an ITW Company Full timeThe Technical Support Engineer (TSE) is responsible for providing high quality technical product support, administrative support to technical processes, delivering positive customer experiences and logistical support to the field team.Provide phone/email/chat technical support to end users, distributors, field service engineers and sales teamCreate & Track...
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Technical Support Engineer
1 month ago
st. louis, United States Diagraph an ITW Company Full timeThe Technical Support Engineer (TSE) is responsible for providing high quality technical product support, administrative support to technical processes, delivering positive customer experiences and logistical support to the field team.Provide phone/email/chat technical support to end users, distributors, field service engineers and sales teamCreate & Track...
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Product Support Specialist
6 months ago
St. Louis, United States ECI Software Solutions Full timeFor more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers'...
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St Louis, Missouri, United States St. Louis Community College Full timeSt. Louis Community College is seeking a skilled Technical Director to oversee the technical aspects of theatrical productions, including artistic and personnel supervision.We offer a competitive salary range of $55,000 - $65,000 per year, commensurate with experience.About UsWe are a non-profit institution dedicated to empowering students, expanding minds,...
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Medical Product Technical Specialist
3 days ago
St Louis, Missouri, United States Kelly Services Full timeJob OverviewWe are seeking a highly skilled Medical Product Technical Specialist to join our team in St. Louis, MO. As a key member of our laboratory operations team, you will play a critical role in supporting the successful implementation and application of our innovative medical products.
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Lead Product Manager
2 weeks ago
St Louis, United States Talent Groups Full timeJob Description:Overview:Security Threat and Response Management is responsible for security monitoring and response functions for Client, accounting for both physical and cyber security events. STRM Engineering Chapter would build new software capabilities, support existing solutions, provide technical oversight, and lend its expertise to the STRM program....
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Technical Project Manager
5 days ago
St Louis, Missouri, United States Brooksource Full timeBrooksource seeks a skilled Technical Project Manager to oversee and manage projects spanning multiple stakeholders involving location and device based data.This role involves standard project management tasks, including requirement gathering, managing project timelines, and coordinating between teams to ensure successful project delivery.The ideal candidate...
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Production Manager
2 months ago
st. louis, United States Serioplast Full timeSerioplast is looking for a Production Manager for its plants in St. Louis, Missouri.WHO IS SERIOPLAST?One of the world’s leading manufacturing companies producing rigid plastic packaging of the highest quality for the major FMCG players in the Home Care & Laundry, Food & Beverage, Personal Care, and Pharma markets. Founded in 1973, Serioplast operates...