Service Support Specialist

2 weeks ago

Wisconsin Rapids, United States Krones Full time

Krones designs, develops, manufactures, and installs both machines and complete packaging lines. We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries. Our 16,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service.

We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US.

This position supports service technicians and customers.

RESPONSIBILITIES:

  • Provide remote(touch screen navigation), phone, email, and video technical support to customers and Service Technicians to diagnose equipment problems and find solutions for Krones find solutions for Krones Labeler portfolio.
  • Develop and maintain communication systems between Krones Inc., Krones AG & service technicians to share company changes and product developments.
  • Communicate directly with customers, technician and project managers on machine problems, to ensure customer satisfaction. Assign a high priority to "machine down" events and high-profile requests from customers and project managers.
  • Manage company resources through effective and appropriate use and maintenance of equipment, tools, supplies, phones, and energy.
  • Create and maintain SAP reclamations and warranty parts orders deliveries.
  • Manage company resources through effective and appropriate use and maintenance of equipment, tools, supplies, phones, and energy.
  • Requires up to 30% travel, both domestic and foreign.
  • Perform any other duties as assigned.
INIMUM REQUIRED QUALIFICATIONS:

Education: High school diploma/GEDA two-year technical degree or equivalent experience in the packaging industry experience is required. Four to five years of Krones customer service, electromechanical assembly, engineering, or service experience is also required.

Experience:
  • 6 years of experience reading blueprints, mechanical diagrams, pneumatic diagrams along with basic mechanical skills installing, rebuilding and setting up labeling machinery.
  • 6 years of experience with combination on labeling equipment such as: Pre-cut labels for cold glue application, and hotmelt- glue applications, reel-fed labels for hotmelt-glue applications, Reel fed labels self-adhesive applications, and sleeve application. Used in modular machines and table machines.
PREFERRED QUALIFICATIONS:

Education: Associate's Degree in Electrical, Electromechanical or Mechatronics Bachelor of Applied Sciences (EE) or equivalency of minimum four years of industry experience preferred.

Experience:
  • 4 years of experience reading blueprints, mechanical diagrams, pneumatic diagrams along with basic mechanical skills installing, rebuilding and setting up labeling machinery.
  • 4 years of experience with combination on labeling equipment such as: Pre-cut labels for cold glue application, and hotmelt- glue applications, reel-fed labels for hotmelt-glue applications, Reel fed labels self-adhesive applications, and sleeve application. Used in modular machines and table machines.
SKILLS:

Professional Skills:
  • Knowledge of MS Office Suite and Krones Portfolio.
  • Market knowledge, process and structural knowledge, knowledge of business administration, and knowledge of policies, directives, guidelines, and standards.
  • Technical knowledge of the complete Krones product line is required.
Soft Skills:
  • General social skills, capacity for teamwork, customer orientation, learning aptitude, problem-solving competence, time- and self-management, coordination and organizational skills.
  • Excellent verbal and written communication skills as well as an elevated level of interpersonal interaction skills.

PHYSICAL / WORKING DEMANDS:

1) Generally good working conditions in an office atmosphere with limited exposure to the plant/shop. Limited physical effort is required. Protective equipment (safety glasses, etc.) is required in shop areas.

2) Must be able to work in a high volume, intense work environment while consistently working to meet or exceed tight deadlines.

3) Equipment use includes PC, copy machine, telephone, calculator.

4) Standing, walking, climbing stairs, bending, reaching, lifting/carrying objects (up to 10#) are required for 10% of time. Sitting, talking, and hearing are required for 75% of time. Medium level of finger dexterity is required (25%) (then acting in a Regional Service Tech capacity, the following requirements apply: ability to lift/carry 50-60# tool kit/suitcase (10 - 40% of time), ability to work double/triple shifts occasionally (less than 10%), ability to climb onto machine table tops at heights of 30" to 50" (less than 10% of time), ability to lift a 30 - 80# dead weight starting from a mid-thigh level height to approximately 12" and carry the weight for distances of up to 30' across level ground. Also requires ability to bend/crawl under an obstruction at a height of 32" off the ground. Must have an adequate sense of balance.

5) Travel (25-30%) may be required.

6) Appropriate OSHA safety training required.

7) Maintain a safe working environment and comply with all safety and environmental policies/procedures. Each employee is to place environment, health, and safety requirements as the first priority in the performance of their work duties. An employee is responsible for notifying their immediate supervisor of a violation or deficiency in working conditions and for recommending corrective measures, if possible. Additionally, the employee's immediate supervisor is to be notified of every injury or illness or near miss.

Krones , Inc. offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, a flexible work schedule and a competitive salary and benefits program. Our benefits program includes a generous health/dental/vision package, and 401(k) program in addition to other benefits. Please submit your resume.

A world leader in the processing and packaging industries, KRONES works with some of the largest beverage, food, and consumer packaging brands in the world. With projects ranging from planning and installing fully integrated processing, packaging, and bottling systems to replacing or upgrading individual machines, your work will make a difference by helping deliver vital products to the world.

As a Krones employee, you'll experience the positive impact of Krones culture from day one. Whether you work on the production floor, in the office, or out in-the-field, Krones strives to create an inclusive environment where all team members feel supported and valued.

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