Service Manager

2 weeks ago


Sterling, United States Advanced Building Services Inc Full time
Position: Service Manager

Responsibilities:

Service Team Management:
  • Directly supervise the service team, including technicians, dispatchers, and estimators.
  • Provide guidance, coaching, and performance feedback to team members.
Service and Maintenance Operations:
  • Oversee daily service operations with a focus on prioritizing customer satisfaction.
  • Ensure timely completion of maintenance visits, service calls and projects.
Customer Relations:
  • Build and maintain strong relationships with clients.
  • Resolve issues promptly and identify opportunities for growth.
Scheduling and Dispatch:
  • Optimize scheduling and dispatch processes to minimize response times.
  • Reduce costs and increase productivity.
Quality Control:
  • Implement and maintain quality control processes.
  • Ensure high standards of workmanship and customer satisfaction.
Reporting and Analytics:
  • Prepare regular reports on service performance, customer satisfaction, and team productivity.
  • Provide insights for improvement.
Compliance:
  • Ensure staff adheres to health and safety regulations, company policies, and industry standards.
Requires:
  • Proven experience in a supervisory or management role, preferably in HVAC or a related field.
  • Degree in a related field or equivalent field experience.
  • Extensive experience with commercial boilers and chillers.
  • Strong understanding of HVAC and plumbing systems.
  • Certifications or licensing in HVAC preferred.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to interact effectively with diverse clients and internal teams.
  • Experience with service management software such as ServiceTrade or similar platforms.
Benefits:
  • Medical, dental, vision 100% paid for by company (employee only)
  • 401K with 4% match
  • 9 paid holidays
  • Paid time off, can be used after 60 days
  • Sick time
  • Employee ownership, profit sharing (vests over 4 years)


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