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Service Operations Manager

2 months ago

Sterling Heights, Michigan, United States Advanced Building Services Inc Full time
Job Summary

Advanced Building Services Inc is seeking a highly skilled Service Operations Manager to lead our service team and drive customer satisfaction. As a key member of our operations team, you will be responsible for overseeing daily service operations, managing the service team, and ensuring timely completion of maintenance visits and service calls.

Key Responsibilities
  • Service Team Management: Directly supervise the service team, including technicians, dispatchers, and estimators. Provide guidance, coaching, and performance feedback to team members.
  • Service and Maintenance Operations: Oversee daily service operations with a focus on prioritizing customer satisfaction. Ensure timely completion of maintenance visits, service calls, and projects.
  • Customer Relations: Build and maintain strong relationships with clients. Resolve issues promptly and identify opportunities for growth.
  • Scheduling and Dispatch: Optimize scheduling and dispatch processes to minimize response times. Reduce costs and increase productivity.
  • Quality Control: Implement and maintain quality control processes. Ensure high standards of workmanship and customer satisfaction.
  • Reporting and Analytics: Prepare regular reports on service performance, customer satisfaction, and team productivity. Provide insights for improvement.
  • Compliance: Ensure staff adheres to health and safety regulations, company policies, and industry standards.
Requirements
  • Proven experience in a supervisory or management role, preferably in HVAC or a related field.
  • Degree in a related field or equivalent field experience.
  • Extensive experience with commercial boilers and chillers.
  • Strong understanding of HVAC and plumbing systems.
  • Must hold DC steam engineer class 3 or higher, or be eligible and willing to obtain it.
  • Certifications or licensing in HVAC preferred.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to interact effectively with diverse clients and internal teams.
  • Experience with service management software such as ServiceTrade or similar platforms.
Benefits
  • Medical, dental, vision 100% paid for by company (employee only).
  • 401K with 4% match.
  • 9 paid holidays.
  • Paid time off, can be used after 60 days.
  • Sick time.
  • Employee ownership, profit sharing (vests over 4 years).