Technical Operations Support Level 1

2 weeks ago


Baltimore, United States Compunnel Full time
Role Overview:

As an Operation Support you will be responsible for supporting institutional business units by performing essential functions related to Trade Settlement, Servicing, and Reconciliation for residential mortgage transactions. You will interact with internal and external stakeholders to ensure accurate documentation and efficient trade settlements. Strong communication, multitasking skills, and proficiency in Microsoft Excel are essential for success in this role. You will also need to quickly learn complex processes and adapt to different tasks while maintaining a high level of detail.

Key Responsibilities:

Trade Settlement:
  • Execute trade settlements for residential mortgage transactions, ensuring accuracy and timeliness.
Servicing and Exception Management:
  • Support the Trading Desk and Operational personnel in managing and resolving exceptions in residential loan servicing.
Document Review:
  • Review inbound client documents for accuracy, ensuring compliance and proper processing of loan transactions.
Client Interaction:

Communicate with internal and external stakeholders (both in writing and verbally) to address any issues or provide necessary information related to residential loans.

Project Management:
  • Define and prioritize project activities, track project progress, and provide follow-up to ensure timely completion.
Multitasking and Flexibility:
  • Juggle multiple tasks at once, displaying strong flexibility in completing assigned duties and resolving any issues that arise.
Use of Technology:
  • Utilize MS Word and Excel proficiently to manage data, generate reports, and support the overall loan servicing process.
Skills & Experience:

Experience:
  • Experience working in residential mortgage servicing, trade settlements, or reconciliation within the financial services field is preferred.
Communication Skills:
  • Strong written and verbal communication skills are essential, as you will be required to interact with various internal and external stakeholders.
Microsoft Excel Proficiency:
  • Strong working knowledge and proficiency in Microsoft Excel, including the ability to handle large data sets and perform complex functions.
Multitasking Ability:
  • Must be able to manage multiple tasks concurrently in a fast-paced environment, with attention to detail.
Problem-Solving Skills:
  • Ability to work independently and exhibit strong problem-solving skills to address issues and ensure smooth operations.
Financial Services Knowledge:
  • A strong understanding of the financial services industry, specifically in residential mortgages, is preferred but not required.
Quick Learner:
  • Must be able to learn quickly and adapt to new systems and tasks as they arise.


Education: Bachelors Degree

  • Baltimore, United States JobRialto Full time

    Job Summary The Technical Support (Level 3) role requires backend support for various retail tech branches and cafes in the DMV area. This position involves resolving network and PC issues, primarily handling 30-60 tickets per month. The role requires onsite visits when remote resolution isn't possible, with flexibility for after-hours work, compensated with...

  • Technical Support

    2 weeks ago


    Baltimore, United States Pyramid Consulting Full time

    Immediate need for a talented Technical Support - Senior Level. This is a 06+months contract opportunity with long-term potential and is located in Baltimore, MD(Hybrid). Please review the job description below and contact me ASAP if you are interested.Job ID: 24-51704Pay Range: $40 - $50/hour. Employee benefits include, but are not limited to, health...

  • Technical Support

    1 month ago


    Baltimore, United States Pyramid Consulting Full time

    Immediate need for a talented Technical Support - Senior Level. This is a 06+months contract opportunity with long-term potential and is located in Baltimore, MD(Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID: 24-51704 Pay Range: $40 - $50/hour. Employee benefits include, but are not limited to, health...


  • Baltimore, United States Pyramid Consulting, Inc Full time

    Immediate need for a talented Technical Support – Senior Level. This is a 06+months contract opportunity with long-term potential and is located in Baltimore, MD(Hybrid). Please review the job description below and contact me ASAP if you are interested.Job ID: 24-51704Pay Range: $40 - $50/hour. Employee benefits include, but are not limited to, health...


  • Baltimore, United States JobRialto Full time

    Description: Job Summary: Client is a leading global financial services firm providing a wide range of investment banking, securities, investment management, and wealth management services. The Firm's employees serve clients worldwide, including corporations, governments, and individuals from more than 1,200 offices in 43 countries. As a market leader, the...


  • Baltimore, Maryland, United States LifeBridge Health Full time

    Job OverviewWe are seeking a Technical Support Specialist to join our team at LifeBridge Health. As a key member of our Information Services department, this role will be responsible for providing ongoing remote or on-site support of end users.About the RoleThis position requires the ability to work alone on regular duties while referring appropriately to...


  • Baltimore, Maryland, United States Pyramid Consulting, Inc Full time

    **Job Overview:**We are seeking an experienced IT Technical Support Specialist to join our team at Pyramid Consulting, Inc. as a Senior Level Technical Support Role. This is a 6+ months contract opportunity with long-term potential.This position will be located in the Baltimore, MD area and requires strong technical skills and excellent communication...


  • Baltimore, Maryland, United States Werfen Full time

    Job DescriptionWe are seeking a highly experienced Technical Support Engineer to join our team at Werfen. As a key member of our field service team, you will be responsible for providing expert technical support to our customers.Your primary focus will be on troubleshooting and resolving complex technical issues related to our medical equipment. You will...


  • Baltimore, United States Compunnel, Inc. Full time

    Job DescriptionJob DescriptionJob Overview:The Financial Control Group (FCG) is responsible for overseeing accounting, financial, and regulatory reporting for the Firm. This role focuses on supporting the Financial Advisor Compensation Team within the FCG, which assists Field Management. The ideal candidate will be analytical, possess strong written and...


  • Baltimore, United States GTT, LLC Full time

    Job Title: Technical Support SpecialistLocation: BaltimoreDuration: 4-month ContractWork Type: OnsitePay Range: $30/HrAbout the RoleAs a Technical Support Specialist, you'll be the first line of defense for our employees' technical needs. Your role is crucial in ensuring smooth operations by providing timely and effective support.Key...


  • Baltimore, Maryland, United States TEKsystems Full time

    About Our CompanyAt TEKsystems, we believe in empowering our employees to take ownership of their careers. As a Technical Support Agent, you will have the opportunity to develop your skills and expertise in a dynamic and supportive environment.Estimated Salary: $52,000 per year, based on location and experience.In this role, you will be responsible for...


  • Baltimore, Maryland, United States Johnson Health Tech Companies Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for repairing cardio, strength, electronic fitness equipment and attachments.As a Field Service Technician, you will schedule and perform field service work, manage a limited parts inventory, and provide excellent customer service....


  • Baltimore, Maryland, United States Blue Star Partners, LLC Full time

    Blue Star Partners, LLC seeks an experienced IT Support Operations Manager to lead our local IT team in providing comprehensive IT service desk and deskside support. As a key member of our organization, you will oversee technical end-user support operations, drive service and process improvements, and ensure high levels of user satisfaction and operational...


  • Baltimore, United States Thales Trusted Cyber Technologies Full time

    MUST HAVE ABILITY TO OBTAIN TS/SCI CLEARANCE WITH A LIFESTYLE POLYSummary:Thales TCT is looking for an energetic and dedicated Senior Technical Support Engineer to be a key contributor in the support of Thales TCT Data Protection Solutions that solve today's Cyber Security needs. In this capacity, the engineer will serve as a customer interface concentrating...


  • Baltimore, United States Ageatia Global Solutions Full time

    JOB Title: Technical Support Specialist - Hiring Now!! 5+ Roles to be filled IMMEDIATELY!!! Job Description: How will you do it * The person will be on call every Saturday and Sunday to support the weekend shift Description: The primary focus of someone working in an IT Support position is ensuring that a company? employees can use software and hardware to...


  • Baltimore, Maryland, United States Talent Software Services Full time

    Talent Software Services is seeking a skilled Technical Support Expert to work in Baltimore, MD. As an experienced professional, you will be responsible for ensuring the smooth operation of our clients' computer systems.Job DescriptionThe primary focus of this role is to provide technical assistance and support to our clients, resolving issues efficiently...


  • Baltimore, Maryland, United States Pyramid Consulting Full time

    About the OpportunityPyramid Consulting, Inc. is seeking a Technical Support Professional to fill a contract position in Baltimore, MD. This role offers a competitive salary and opportunities for professional growth.Job Description:The Help Desk Expert will provide technical support and assistance to users via various communication channels, including phone,...


  • Baltimore, United States Talent Software Services Full time

    Are you an experienced Technical Support Specialist with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Technical Support Specialist to work in Baltimore, MD.Position Summary: The primary focus of someone working in an IT Support position is ensuring that a company's employees can use...


  • Baltimore, United States TALENT Software Services Full time

    Are you an experienced Technical Support Specialist with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Technical Support Specialist to work in Baltimore, MD.Position Summary: The primary focus of someone working in an IT Support position is ensuring that a company’s employees can use...


  • Baltimore, Maryland, United States Global Refuge Full time

    About the RoleWe are seeking a Technical Operations Lead to join our IT team and provide exceptional technical support across the organization. This role combines technical leadership with operational oversight, covering Help Desk management and support, billing and vendor management, managed service provider coordination, and physical office management.As a...