Deskside Support Specialist

2 months ago

Cincinnati, United States SentriLock Full time

Job Type

Full-time

Description

Analyze, prioritize, and timely resolve help desk tickets across multiple technologies.

  • Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
  • Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
  • Operating systems troubleshooting, installation, patching and upgrades including Apple OSX and Microsoft Windows
  • New employee set up and termination management.
  • Create and Manage Active Directory, Azure Active Directory user profiles an passwords.
  • Manage two-factor security authentication access for third-party tools slack, zoom, office.
  • Microsoft 365 product suite installation, configuration, and troubleshooting and support.
  • Azure (Entra) management of user groups, distribution lists, licenses access.
  • Install, support, troubleshoot internal applications.
  • Research and knowledge of security issues related to operating systems and patching.
  • Mange and support threat detection applications such as Microsoft Defender and Malware Bytes.
  • Effectively configure and manage computer device baseline and security profiles using Microsoft Intune and Pulseway.
  • Basic VOIP phone troubleshooting
  • Assess criticality of urgent after hours (including weekends) hardware and assesses issues and respond within 4-6 hours
Serve as technical liaison for general hardware and software support
  • Inventory management and tracking of all end-user company devices which includes physical control of assigned computer assets
  • Ensure all effort and tasks are captured in an official Jira Service Desk request
  • Computer and printer hardware support and repair and vendor warranty management
  • Effective and prompt use of the latest communication tools and methods to assist all staff local and remote (Ex IM, Phone, Mobile, Video chat, etc)
  • Identify, research, procure, and purchase new and existing employee hardware through to completion of delivery and setup
Requirements
  • 2+ Years Deskside end-user technical support experience Required
  • 1+ Years Microsoft Desktop OS, Office, Outlook, Updates Support Required
  • 1+ Years General Software Support (Antivirus, User Apps, Updates) Required
  • 1+ Years Apple/Mac basic troubleshooting experience Required
  • 1+ Years Basic network troubleshooting experience Required

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