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IT Support Specialist
2 months ago
Position: Desktop Support Technician
Location: Evendale, OH
Work Arrangement: Onsite
Contract Type: Temporary
Compensation: $19.33/hr - $21/hr
We are seeking a qualified Desktop Support Technician for a temporary engagement in Evendale, OH. This role is essential for providing technical assistance and support to end-users.
Company Overview: Our client is a leading organization specializing in comprehensive managed services, technology solutions, and consulting aimed at enhancing the digital workplace for businesses of all sizes.
Contract Duration: Temporary position for 3 months
Key Responsibilities:
- Perform repairs, testing, imaging, and cleaning of PCs, laptops, monitors, printers, and related hardware.
- Maintain an accurate inventory of PCs and accessories, ensuring secure storage and organized order fulfillment.
- Analyze and troubleshoot software and peripheral issues, with the ability to set up and configure hardware.
- Manage asset operations, including installation, movement, addition, and changes, particularly during large-scale events.
- Ensure timely follow-up on all support tickets requiring additional work or communication.
- Provide in-person technical support to end-users at their locations.
- Contribute to the development and documentation of process improvements.
- Assist colleagues in resolving technical issues faced by end-users.
- Support the Site Leader in executing established processes and managing escalations.
- Handle multiple projects efficiently in a fast-paced environment.
- Represent the company professionally and communicate effectively with clients and team members.
Required Qualifications:
- 1-3 years of relevant experience in desktop or deskside support.
- Proficiency in supporting Windows operating systems, including deployment and imaging.
- Strong customer service skills.
Preferred Qualifications:
- Experience with break-fix support.
- A+ Certification is a plus.
Benefits Offered:
- Comprehensive medical insurance plans.
- Dental and orthodontic coverage.
- Vision insurance.
- Health Savings Account (HSA).
- Flexible Spending Accounts for health and dependent care.
- Voluntary life insurance and disability coverage.
- 401(k) plan with matching contributions.
- Paid sick leave.
- Legal and identity protection services.
- Pre-tax commuter benefits.
- 529 College Savings Plan.
Motion Recruitment Partners is an Equal Opportunity Employer. All applicants must be authorized to work in the US on a full-time basis, and no sponsorship is available at this time. Accommodations will be provided during the hiring process as required.
