Deskside Support Specialist

2 weeks ago


Cincinnati, United States Sentrilock LLC Full time
Job DescriptionJob DescriptionDescription:

Analyze, prioritize, and timely resolve help desk tickets across multiple technologies.

  • Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
  • Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
  • Operating systems troubleshooting, installation, patching and upgrades including Apple OSX and Microsoft Windows
  • New employee set up and termination management.
  • Create and Manage Active Directory, Azure Active Directory user profiles an passwords.
  • Manage two-factor security authentication access for third-party tools slack, zoom, office.
  • Microsoft 365 product suite installation, configuration, and troubleshooting and support.
  • Azure (Entra) management of user groups, distribution lists, licenses access.
  • Install, support, troubleshoot internal applications.
  • Research and knowledge of security issues related to operating systems and patching.
  • Mange and support threat detection applications such as Microsoft Defender and Malware Bytes.
  • Effectively configure and manage computer device baseline and security profiles using Microsoft Intune and Pulseway.
  • Basic VOIP phone troubleshooting
  • Assess criticality of urgent after hours (including weekends) hardware and assesses issues and respond within 4-6 hours

Serve as technical liaison for general hardware and software support

  • Inventory management and tracking of all end-user company devices which includes physical control of assigned computer assets
  • Ensure all effort and tasks are captured in an official Jira Service Desk request
  • Computer and printer hardware support and repair and vendor warranty management
  • Effective and prompt use of the latest communication tools and methods to assist all staff local and remote (Ex IM, Phone, Mobile, Video chat, etc)
  • Identify, research, procure, and purchase new and existing employee hardware through to completion of delivery and setup
Requirements:
  • 2+ Years Deskside end-user technical support experience Required
  • 1+ Years Microsoft Desktop OS, Office, Outlook, Updates Support Required
  • 1+ Years General Software Support (Antivirus, User Apps, Updates) Required
  • 1+ Years Apple/Mac basic troubleshooting experience Required
  • 1+ Years Basic network troubleshooting experience Required


  • Cincinnati, United States Sentrilock LLC Full time

    Job DescriptionJob DescriptionDescription:Analyze, prioritize, and timely resolve help desk tickets across multiple technologies.Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop...

  • Deskside Technician

    3 days ago


    Cincinnati, United States TEKsystems Full time

    Description: This company is looking to two additional contract resources to help with their day to day support and will mostly be focused on imaging and deployment for one of their new clients. Qualified candidates will have basic troubleshooting and support experience, as well as imaging. They will not be creating the image- it is already created and just...


  • Cincinnati, United States Commonwealth Financial Full time

    Whether you're looking for a high-energy, inclusive atmosphere or a company that understands the importance of work/life balance, Commonwealth is your match! From generous bonus and 401(k) programs to tuition reimbursement and opportunities for flexi Support Specialist, Operations, Financial Advisor, Support, Specialist, Operation, Manufacturing


  • Cincinnati, United States Best Point Education & Behavioral Health Full time

    Job DescriptionJob Description Now Hiring for the 2024-2025 School Year!Grade Level: 7-12th gradeBest Point is seeking an individual that works collaboratively with the student’s educational team in the development and implementation of intervention strategies for the classroom and school environment. The Behavior Support Specialist also is to provide...


  • Cincinnati, United States GCBHS Full time

    Join our mission to help individuals with mental illness and addictions to lead healthy and productive lives. Greater Cincinnati Behavioral Health Services (GCBHS) is seeking a Family Support Specialist to provide psychoeducation to the families of someone who is diagnosed with a mental illness. Coaches families on problem solving and decision making....


  • Cincinnati, United States EAJ Services, LLC Full time

    Job DescriptionJob DescriptionSalary: $20-25/hourJoin our team as a full-time employee! NextStep Networking, a division of EAJ Services, is an innovative information technology organization seeking to provide a Dignified IT experience to all of our clients. We offer a broad array of services, including IT Managed Services, Cloud Migration, and custom...


  • Cincinnati, United States Greater Cincinnati Behavioral Health Services Full time

    Job DescriptionJob DescriptionJoin our mission to help individuals with mental illness and addictions to lead healthy and productive lives. Greater Cincinnati Behavioral Health Services (GCBHS) is seeking a Family Support Specialist to provide psychoeducation to the families of someone who is diagnosed with a mental illness. Coaches families on problem...


  • Cincinnati, United States Greater Cincinnati Behavior Full time

    Join our mission to help individuals with mental illness and addictions to lead healthy and productive lives. Greater Cincinnati Behavioral Health Services (GCBHS) is seeking a Family Support Specialist to provide psychoeducation to the families of someone who is diagnosed with a mental illness. Coaches families on problem solving and decision making....


  • Cincinnati, United States Auto Relocation Management Full time

    Job DescriptionJob DescriptionAre you a driven, coachable, and moldable individual ready to thrive in the fast-paced world of logistics? We're looking for a dynamic operations support specialist to join our team! If you can juggle multiple tasks with ease, stay organized, and shine under pressure, this is the role for you. 


  • Cincinnati, United States Cypress HCM Full time

    Job DescriptionJob DescriptionTechnical Support SpecialistA Technical Support Specialist, L1 is rewarding and exciting as you will collaborate directly with a variety of Provider office staff to resolve device issues, while providing exceptional customer experience. Responsibilities: Ongoing daily outreach to customers to provide level one technical support...


  • Cincinnati, United States DMI Full time

    About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation,...


  • Cincinnati, United States DMI Full time

    About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation,...


  • Cincinnati, United States AMS Staffing, Inc. Full time

    Job DescriptionJob DescriptionPlease send your resume in WORD format should you be interested in the followingDesktop Support Specialist position located in Cincinnati, OH. This is a full-time, direct-hire position with a salary range of $50-60K with awesome benefits. If you are not interested in this position, please pass onto colleagues/associates as we do...


  • Cincinnati, United States Towne Properties Associates Full time

    Apply Job Type Full-time Description Love where you work. Towne Properties is a leader in the property management industry voted an employer of choice by our associates year after year. Our team is growing and looking for you! Consider joining our team as a Centralized Community Relief Specialist for the Training & Development Department located in our...


  • Cincinnati, Ohio, United States Pinnacle Partners Full time

    Pinnacle Partners is assisting our client in their search for an Application Support Specialist to join their team in the Cincinnati, OH area. This successful resource will be responsible for supporting a variety of applications and related technologies. This will include troubleshooting, analyzing, and repairing software related issues....


  • Cincinnati, United States Dinsmore Inc Full time

    With over 725 lawyers in 32 offices across the U.S., Dinsmore is committed to maintaining and developing a strong market profile. This is both to facilitate an understanding of the firm's capabilities by current and prospective clients, and to support the recruitment of talented attorneys and business professionals. Dinsmore is seeking an Application...


  • Cincinnati, Ohio, United States Dinsmore Inc Full time

    With over 725 lawyers in 32 offices across the U.S., Dinsmore is committed to maintaining and developing a strong market profile. This is both to facilitate an understanding of the firm's capabilities by current and prospective clients, and to support the recruitment of talented attorneys and business professionals. Dinsmore is seeking an Application...


  • Cincinnati, Ohio, United States Volunteers of America Ohio-Indiana Full time

    $1,000- Sign On Bonus Volunteers of America Ohio & Indiana seeks energetic, self-motivated, dynamic professionals to join its expanding team. VOAOHIN is dedicated to helping those in need rebuild their lives and reach their full potential. As an organization stretching across Ohio and Indiana, we have over 1000 committed and compassionate employees working...


  • Cincinnati, United States Towne Properties Full time

    Job DescriptionJob DescriptionDescription:Love where you work!Towne Properties is a leader in the property management industry, voted an employer of choice by our associates year after year. Our team is growing and looking for you!Position: Leasing Support Specialist Department: Training & DevelopmentLocation: The Monastery, Mt. Adams (Corporate Office)Note:...


  • Cincinnati, United States Pinnacle Partners, Inc Full time

    Pinnacle Partners is assisting our client in their search for an Application Support Specialist to join their team in the Cincinnati, OH area. This successful resource will be responsible for supporting a variety of applications and related technologies. This will include troubleshooting, analyzing, and repairing software related...