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Technical Support Specialist

2 months ago

Cincinnati, Ohio, United States KFI Engineers PC Full time
Job Overview

Position Title: IT Help Desk Technician

Department: Administration

Reporting To: IT Manager

Company Overview

KFI Engineers is a leading firm in the field of facility infrastructure design and performance. Established in 1996, we pride ourselves on our collaborative culture and innovative capabilities that significantly enhance the delivery of infrastructure and processing projects.

With our headquarters located in St. Paul, MN, and several regional offices across the United States, we are committed to fostering career development through mentorship programs, support for career advancement, and ongoing education opportunities. At KFI, we strive to deliver creative solutions tailored to unique projects while maintaining the highest standards of client care.

Position Responsibilities

The IT Help Desk Technician plays a crucial role in providing technical support and expertise, collaborating closely with management, project teams, and clients. Key responsibilities include:

  • Providing direct or remote assistance to end users for issues related to PC support, printing, Microsoft Office suite, and VPN connectivity.
  • Assisting with hardware break/fix and replacement tasks.
  • Imaging and configuring computers.
  • Installing necessary software applications.
  • Conducting asset tagging and inventory management activities.
Qualifications

Required:

  • A minimum of 2 years of experience in user support, including help desk or deskside assistance.
  • Proficiency in supporting Microsoft Teams.
  • Solid understanding of computer technology and systems.
  • Strong skills in basic PC troubleshooting, printer issues, Microsoft Office Suite, VPN, Windows OS, imaging computers, and Autodesk products.
  • Excellent verbal and written communication abilities.
  • Organizational skills and effective time management.
  • Strong interpersonal skills with the ability to work collaboratively.
  • Professional representation of KFI and adherence to company policies.
  • Capability to lift up to 50 pounds.
  • Minimal travel may be required.

Preferred:

  • Experience with Intune.
  • Familiarity with remote desktop support tools (e.g., TeamViewer), Active Directory user management, and video conferencing support.
  • Knowledge of engineering software is advantageous.
  • Strong troubleshooting and problem-solving capabilities.
Core Competencies

Accountability:

  • Demonstrates persistence in achieving goals.
  • Acts with urgency and takes ownership of actions.

Business Acumen:

  • Adapts well to changes and demonstrates agility.
  • Performs effectively under pressure and meets commitments to customers.

Project Management:

  • Plans projects effectively, managing unexpected challenges.
  • Balances speed and quality in project execution.
  • Seeks continuous improvement in delivery, tools, and processes.

Respect for Others:

  • Keeps colleagues informed and demonstrates openness to diverse perspectives.
  • Adapts communication style based on the audience and context.

Team Collaboration:

  • Balances individual and team responsibilities.
  • Shares knowledge and expertise with team members.
  • Inspires trust and respect among peers.

KFI Engineers is an equal opportunity employer, committed to creating a diverse environment and is proud to be an inclusive workplace.