IT Support Specialist

2 weeks ago


Cincinnati, Ohio, United States Motion Recruitment Partners LLC Full time

Position: Desktop Support Technician

Location: Evendale, OH

Work Type: Onsite

Contract Type: Temporary

Compensation: $19.33/hr - $21/hr

Motion Recruitment Partners LLC is seeking a qualified Desktop Support Technician for a temporary engagement in Evendale, OH. This role is essential for maintaining operational efficiency through effective technical support.

Key Responsibilities:

  • Perform diagnostics, repairs, and maintenance on desktop computers, laptops, monitors, printers, and associated hardware.
  • Ensure accurate inventory management of PCs and accessories, including secure storage and organized order fulfillment.
  • Analyze and troubleshoot software issues and computer peripherals, ensuring proper setup and configuration of hardware.
  • Manage asset tracking and execute large-scale installation, movement, addition, and change (IMAC) events for client hardware refreshes.
  • Respond to and resolve support tickets promptly, ensuring follow-up on outstanding issues.
  • Provide in-person technical assistance to end users, demonstrating excellent customer service skills.
  • Contribute to process improvement initiatives and assist colleagues in resolving technical challenges.
  • Support the Site Leader in executing established protocols and escalation procedures.
  • Handle multiple projects effectively within a fast-paced environment.
  • Maintain a professional demeanor while representing the organization in all interactions.

Qualifications:

  • 1-3 years of experience in desktop or deskside support.
  • Proficiency in Windows support, including deployment, imaging, and system restoration.
  • Strong customer service orientation.

Preferred Qualifications:

  • Experience with break-fix scenarios.
  • A+ Certification is a plus.

Benefits Include:

  • Comprehensive medical insurance options.
  • Dental and vision coverage.
  • Health Savings Account (HSA) and Flexible Spending Accounts.
  • 401(k) plan with matching contributions.
  • Paid sick leave and additional benefits.

Motion Recruitment Partners is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. All applicants must be authorized to work in the United States on a full-time basis.



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