IT Support Specialist

3 weeks ago

San Diego, United States ConAm Full time

The IT Support Specialist position will provide desktop support and assist with network systems. This role will interact with staff through inbound calls, voicemail, and email to produce a stable, consistent, and dependable Service Desk. Duties may also involve the scoping, development, testing and deployment of IT Systems which improve the overall efficiency of the IT Department and/or the CONAM organization. This includes tool implementation, resolving end-user technical challenges, software installations, computer deployments, peripheral maintenance, assisting with server deployments and maintenance, working with networking equipment and general IT troubleshooting.

WHAT WE ARE LOOKING FOR:

We are looking for a IT Support Specialist to join our team at the corporate office, this position is a hybrid work schedule.

This position is Full-Time | Hourly | Full Benefits eligible.

Pay Range: $25 - $28 / Hour

Responsibilities include, but are not limited to, the following:

  1. Desktop Support Duties
    • Meet regularly with IT Infrastructure Manager to provide status updates
    • Monitor ticket queue, resolve issues or assign tickets to other team members
    • Document IT processes and create physical & logical infrastructure diagrams
    • Set up and manage user accounts and permissions to consent access to a network
    • Desktop and laptop troubleshooting and support
    • Support and troubleshoot Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
    • Assist with computer peripherals such as printers, scanners, wired and wireless network cards and media devices setup or troubleshooting
    • Manage and Monitor ServiceDesk Ticket System
    • Troubleshoot and fix complex software and hardware issues for desktops, smart phones, peripherals, and MS Office applications using an Endpoint Management System (Quest KACE preferred)
    • Understanding of network concepts and TCP/IP
  2. Network Support Duties
    • Design, Develop, Deploy and Track custom scripts or solutions to integrate disparate systems or to automate routine processes within the IT Department
    • Manage, Monitor and Develop deployment and patching strategies using Dell KACE
    • Design, Develop and Institute reporting of all automated or scripted systems for compliance or auditing purposes
    • Manage user accounts and email addresses, including auditing of the automated AD user object management scripts
    • Manage and Monitor systems compliance through Endpoint Management System (KACE) and AD Group Policies
    • Manage and Monitor ESET Anti-Virus Enterprise Solution
    • Work closely with IT Systems Engineer to provide backup support
    • Monitor and respond to IT system alerts during business hours
    • Troubleshooting networking, server/OS, & virtualization issues
  3. All other duties as assigned.


Knowledge, Skills, and Abilities

  • College education or equivalent certification required
  • 3+ years of experience working in an enterprise environment or equivalent
  • 4+ years of proven track record in a similar role responsible for a large percent of a corporate IT infrastructure
  • 1+ years of experience creating enterprise level scripts/functions with PowerShell
  • Required Skills / Knowledge
    • PC operating systems and hardware
    • Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Visio)
    • Computer peripherals such as printers, scanners, wired and wireless network cards and media devices
    • PowerShell
    • Wireless clients and stand-alone Access Points
    • Smartphone (iPhone/Android)
    • General networking concepts (TCP/IP, DNS, SMTP, VLAN, IPconfig)
    • Windows Server Active Directory and Group Policy
    • Exchange Management Console
    • Centrally managed Endpoint Detection and Response (EDR)/Antivirus (AV)
    • General Windows Server knowledge
    • Desktop/Laptop imaging solutions (Ghost, Sysprep, Acronis, WDS, KACE)
    • Advanced problem solving and troubleshooting skills
  • Preferred Skills / Knowledge
    • Direct experience implementing and supporting a wide range of technologies, preferably:
      • VMWare & HyperV
      • SAN and NAS systems including Dell EqualLogic and Synology
      • Numerous Operating Systems from Windows 2008 – 2012 R2 and Linux Red Hat
      • Cloud hosts such as Amazon AWS, Microsoft Azure etc.
      • Veeam Backup & Recovery, as part of a Disaster Recovery solution
      • Cisco and/or Juniper network systems
    • SQL Server Reporting Services
    • Cost effective planning and implementation
    • Dell KACE
    • WordPress
    • SharePoint
    • VMware ESX
    • Windows Server Update Services (WSUS)
    • Mac operating system and hardware
    • Video conference systems
    • Firewall and router management
    • SSL Certificates and encryption technologies
    • Exchange Server
  • Strong interpersonal skills and a friendly demeanor
  • Must have reliable transportation for client visits
  • Excellent track record of delivering accurate, high-quality, enterprise grade solutions
  • Ability to travel up to 20%


WHY YOU WANT TO WORK HERE:

CONAM Management Corporation is an experienced, full service real estate and property management firm which has been in the business for over 40 years. The company has earned its reputation as an industry leader through commitment to excellence and high ethical standards. CONAM serves clients nationwide through a network of regional offices located in key metropolitan areas.

Our benefits are designed with our associates in mind which include medical, dental, life, vision, Paid sick and vacation, identity theft protection, 401(k), Flexible Spending Accounts, and our Employee Assistance Program (EAP). Not to mention we get to surround ourselves with amazing people we enjoy working with daily.

Any offer of employment would be contingent upon: acceptable criminal background report, acceptable verification of previous employment, negative drug test, and a valid driver's license with proof of insurance coverage.

We are an Equal Opportunity Employer.

If this sounds like the right position for you, just click the“APPLY”button above. You will be given an option to submit a resumeor complete an on-line application.

Please Note: Job pay bands are available upon request. Job pay bands are established based on a multi-state national range. All job offers will consider a wide range of factors to include geographic location, benefits, including discounted housing (if applicable specific to the position and location) market conditions, internal equity, as well as candidate qualifications, such as skills, education, and experience.

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