IT Support Specialist

2 months ago


San Diego, United States Vets Hired Full time

About the job IT Support Specialist

Roles and Responsibilities

  • Work as part of a team providing end user helpdesk support for multiple customers.
  • Perform hardware, software, and network troubleshooting.
  • Determine the best solution based on the issue and details provided by customers.
  • Track all work. Provide detailed and accurate descriptions.
  • Provide an excellent example of customer service.
  • Share technical knowledge and help mentor fellow techs/team members wherever possible.
  • Provide clients with one-to-one or one-to-many customer service & support as needed.
  • Direct unresolved issues/escalate to the next level of support personnel.
  • Identify and suggest possible improvements on procedures.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
Qualifications
  • Professional work ethic
  • Motivated self-starter
  • Excellent customer service and communication skills
  • Willingness and ability to travel locally and on a regular basis
  • Strong desire to learn and understand our underlying software/systems/technology


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