Epic Clinical Service Desk Analyst

7 months ago

WinstonSalem, United States HCTec Full time

POSITION SUMMARY:

The Clinical Service Desk Analyst is responsible for providing Tier 1 support to patients, physicians, and hospital staff for EHR-related hospital applications primarily focused on clinical software needs.

Experience:

· 1-year Epic clinical experience as end user, credentialed trainer, or other relevant clinical experience

· 2 years' customer service experience

· Relevant Epic Clinical software experience

· Call center experience a plus

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

Routine Support (90%)

· Provides 24/7/365 Tier 1 clinical support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes.

· Triages end user issues and determines if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2.

· Utilizes customer service guidelines as outlined in HDI training.

· Uses client provided knowledgebase and client specific procedures to resolve issues.

Continuing Education (10%)

· Acquires and maintains a general and clinical knowledge of client and related software applications.

· Attends professional development training as instructed.

· Maintains necessary technology skills to perform common client specific First Call Resolution (FCR) tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc.

· Exhibits regular and reliable attendance.

· Performs other duties as assigned.

Additional Information:

Customer Focus:

· Position primarily serves external customers.

HIPAA:

· Exhibits a basic understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Corporate Standards and Recommended Practices.

**KNOWLEDGE, SKILLS & ABILITIES: **The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education:

· High School Diploma, GED, or equivalent

· 2-year degree in a relevant health-care field or 4-year degree preferred; relevant healthcare/clinical support experience will be considered

Certifications & Licenses:

Valid State Drivers' License preferred

Skills and Abilities:

Business Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Foundational Computer Skills -Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc.

Foundational Communication - Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.

Routine Business Problems - Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

Job Specific Impact - Decisions generally affect own job or assigned functional area.

Foundational Judgment - Results are defined and existing practices are used as guidelines for how to complete work activities' works closely with supervisors/manager who provides broad guidance and overall direction.

Foundational Planning / Organization - Prioritize assigned and routine tasks. Handle appropriately.

PHYSICAL AND MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift, push, pull and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

  • Epic Radiant Analyst

    2 months ago

    winston-salem, United States HCTec Full time

    **EPIC RADIANT CERTIFICATION IS A MUST!**RESPONSIBILITIES:EPIC RADIANT CERTIFICATION IS A MUSTEpic implementation build experienceInterventional Radiology (IR) Department Build - including procedures, snapboard, status board, EAFCreate and link OR locations for every radiology departmentUpdate system & location pre-, intra- & post-procedure case tracking...

  • Epic Radiant Analyst

    3 months ago

    winston-salem, United States HCTec Full time

    **EPIC RADIANT CERTIFICATION IS A MUST!**RESPONSIBILITIES:EPIC RADIANT CERTIFICATION IS A MUSTEpic implementation build experienceInterventional Radiology (IR) Department Build - including procedures, snapboard, status board, EAFCreate and link OR locations for every radiology departmentUpdate system & location pre-, intra- & post-procedure case tracking...

  • Epic Radiant Analyst

    3 months ago

    Winston-Salem, United States HCTec Full time

    **EPIC RADIANT CERTIFICATION IS A MUST!**RESPONSIBILITIES:EPIC RADIANT CERTIFICATION IS A MUSTEpic implementation build experienceInterventional Radiology (IR) Department Build - including procedures, snapboard, status board, EAFCreate and link OR locations for every radiology departmentUpdate system & location pre-, intra- & post-procedure case tracking...

  • Epic Radiant Analyst

    3 months ago

    Winston-Salem, United States HCTec Full time

    **EPIC RADIANT CERTIFICATION IS A MUST!**RESPONSIBILITIES:EPIC RADIANT CERTIFICATION IS A MUSTEpic implementation build experienceInterventional Radiology (IR) Department Build - including procedures, snapboard, status board, EAFCreate and link OR locations for every radiology departmentUpdate system & location pre-, intra- & post-procedure case tracking...

  • Epic Grand Central

    2 weeks ago

    Winston Salem, United States Disability Solutions Full time

    Our client is looking to add a senior level Epic Grand Central analyst to the team!Required:Epic Grand Central CertificationOver 5 years of Epic Grand Central build experienceExperience:Bed planning, transfer centerFacility structureHospital logisticsCapacity managementRover device experienceDischarge management and Level of Care Bed Charging experience.**...

  • Board Certified Behavior Analyst

    3 weeks ago

    Winston-Salem, North Carolina, United States Teema Staffing Full time

    Job Title: Board Certified Behavior AnalystTeema Staffing is seeking a highly skilled Board Certified Behavior Analyst (BCBA) to join our team. As a BCBA, you will be responsible for providing clinical leadership and supervision to our team of behavior technicians. Your expertise in applied behavior analysis (ABA) will be instrumental in developing and...

  • service desk technician

    3 months ago

    Winston-Salem, United States TEKsystems Full time

    Job DescriptionJob DescriptionDescriptionOur client is in need for assistance with a large project to deploy 700 iPads and 95 accompanying laptops across their 5 hospitals.I think that 3 technicians working alongside our techs will be able to roll this out on our timeline of June 27th go live. There may be additional work to extend this beyond 27th as we...

  • SR Service Desk Support Tech NC

    1 week ago

    winston-salem, United States eXcell Full time

    Find out why CompucomStaffing is the employer of choice for contractors! Join our team and enjoy our generous employee benefits!Our client has a brand-new opportunity for a Senior Service Desk Support Technician to support their team in a remote role. The ideal candidate is preferably located in the CST or EST time zones. They should also be able to work...

  • Front Desk Associate

    4 weeks ago

    Winston-Salem, North Carolina, United States ABC Investments & Management Company Full time

    Job Summary: We are seeking a skilled Front Desk Agent to join our team at ABC Investments & Management Company.The successful candidate will be responsible for providing exceptional guest service, managing front desk operations, and maintaining a positive and welcoming atmosphere for all guests.Key Responsibilities:Check in guests in a friendly and...

  • Information Systems Specialist 4- Service Desk Technical Analyst

    6 months ago

    Salem, United States State of Oregon Full time

    Job Description: ***If you are a current OSP AFSCME employee and you wish to receive preference as an internal applicant, you must apply in Workday by END OF DAY on 7/17/24. If you apply after this time, you will not receive internal preference and your interview materials will be reviewed along with external applicants. *** This recruitment will remain open...

  • eXcell | SR Service Desk Support Tech NC

    1 week ago

    winston-salem, United States eXcell Full time

    Find out why CompucomStaffing is the employer of choice for contractors! Join our team and enjoy our generous employee benefits!Our client has a brand-new opportunity for a Senior Service Desk Support Technician to support their team in a remote role. The ideal candidate is preferably located in the CST or EST time zones. They should also be able to work...

  • eXcell | SR Service Desk Support Tech NC

    4 days ago

    winston-salem, United States eXcell Full time

    Find out why CompucomStaffing is the employer of choice for contractors! Join our team and enjoy our generous employee benefits!Our client has a brand-new opportunity for a Senior Service Desk Support Technician to support their team in a remote role. The ideal candidate is preferably located in the CST or EST time zones. They should also be able to work...

  • Front Desk Agent Supervisor

    6 months ago

    Winston-Salem, United States Embassy Suites Winston Salem Full time

    Everwood is a fast-growing hospitality management company that is looking for you. We take pride in creating memorable experiences for our associates, guests, ownership, and our communities. We care for people so they can be their best! Care is at the heart of what we do. Job Description The Front Desk Supervisor is responsible for supervising the guest...

  • Help Desk Engineer

    2 weeks ago

    Winston-Salem, North Carolina, United States TEKsystems Full time

    TEKsystems is seeking a Help Desk Engineer to assist with the deployment of 700 iPads and 95 laptops across five hospitals. The ideal candidate will have basic technical skills and be able to work effectively in a healthcare setting.Job DetailsThis short-term project has the potential for extension or conversion into a full-time position, as seen with our...

  • Nurse Recruiter Opportunity with Epic Travel Staffing

    3 weeks ago

    Salem, Virginia, United States Epic Travel Staffing Full time

    About Epic Travel StaffingWe are a leading staffing agency specializing in placing healthcare professionals on travel assignments across the country. Our team is dedicated to providing exceptional service and support to our travelers, ensuring they have a positive experience from start to finish.Job OverviewThis Registered Nurse opportunity is for a Med/Surg...

  • Help Desk Professional

    5 hours ago

    Salem, Oregon, United States Acro Service Corporation Full time

    We are looking for a Help Desk Professional to join our team at Acro Service Corporation. Our company has been consistently recognized among the Best & Brightest Companies to Work for in the United States.**Salary:** $25-$28 per hourThe ideal candidate will have 3 years of customer service experience and strong technical skills, including the ability to...

  • Technical Help Desk Representative

    2 days ago

    Winston-Salem, North Carolina, United States eXcell Full time

    Job OvervieweXcell is a leading provider of IT staffing services and solutions to Fortune 1000 companies and small and medium business. We are looking for a highly skilled Technical Help Desk Representative to join our team.This role involves providing technical support to our clients via phone, email, and chat, resolving hardware and software issues, and...

  • COVID-19 Medical Surgery/Telemetry

    3 weeks ago

    Winston-Salem, United States Epic Travel Staffing Full time

    padding-bottom:1.25rem">Epic Travel Staffing is seeking a travel nurse RN Telemetry for a travel nursing job in Winston-Salem, North Carolina.Job Description & RequirementsSpecialty: TelemetryDiscipline: RNStart Date: 01/06/2025Duration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelJob Opportunities Epic Travel Staffing is hiring a...

  • Front Desk Agent

    5 months ago

    Winston-Salem, United States Embassy Suites Winston Salem Full time

    The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Education & Experience: College coursework in related fields is helpful. Experience in a hotel or a related field preferred. High School Diploma or...

  • Labor and Delivery Nurse Night Shift

    4 weeks ago

    Winston-Salem, United States Epic Travel Staffing Full time

    padding-bottom:1.25rem">Epic Travel Staffing is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Winston-Salem, North Carolina.Job Description & RequirementsSpecialty: Labor and DeliveryDiscipline: RNStart Date: 12/16/2024Duration: 13 weeks48 hours per weekShift: 12 hours, nightsEmployment Type: TravelJob Opportunities Epic Travel...