Front Desk Associate

6 days ago


WinstonSalem, North Carolina, United States ABC Investments & Management Company Full time

Job Summary: We are seeking a skilled Front Desk Agent to join our team at ABC Investments & Management Company.

The successful candidate will be responsible for providing exceptional guest service, managing front desk operations, and maintaining a positive and welcoming atmosphere for all guests.

Key Responsibilities:

  • Check in guests in a friendly and efficient manner, ensuring that they are assigned the correct type of room and rate.
  • Handle guest phone reservations, inquiries, and complaints in a professional and courteous manner.
  • Manage cash and credit card transactions, maintain accurate records, and balance the cash drawer.
  • Operate front desk software, maintain room availability, and coordinate with the housekeeping department.
  • Stay up-to-date on hotel policies, procedures, and safety protocols.
  • Communicate effectively with guests, colleagues, and management to ensure seamless operations.
  • Perform other duties as assigned by management.

Requirements:

  • Excellent customer service skills and ability to work independently.
  • Good communication skills and attention to detail.
  • Ability to multitask, work under pressure, and maintain a professional demeanor.
  • Knowledge of hotel operations and front desk software is an asset.


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