Technical Help Desk Representative

3 days ago


WinstonSalem, North Carolina, United States eXcell Full time
Job Overview

eXcell is a leading provider of IT staffing services and solutions to Fortune 1000 companies and small and medium business. We are looking for a highly skilled Technical Help Desk Representative to join our team.

This role involves providing technical support to our clients via phone, email, and chat, resolving hardware and software issues, and documenting solutions for future reference.

Responsibilities:

  • Provide technical support to clients via various communication channels
  • Identify and resolve hardware and software issues
  • Document solutions and create knowledge base articles
  • Work collaboratively with internal teams to ensure seamless support delivery
  • Continuously improve support processes and procedures

Requirements:

  • Minimum 3+ years of experience in Service Desk support
  • Excellent problem-solving skills and attention to detail
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • A salary range of $70,000 - $85,000 per year, depending on experience

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