Case Manager

3 months ago

Austin, United States American YouthWorks Full time

CAREER DETAILS:

CAREER TITLE: Case Manager

LOCATION: AYW Headquarters, Austin, TX

DEPARTMENT: YouthBuild Austin

POSITION REPORTS TO: Participant Services Manager

POSITION SUPERVISES: None

CLASSIFICATION: Regular, Full-time, Non-Exempt

POSITION PURPOSE:

YouthBuild Case Manager is responsible for providing case management and counseling services to participants enrolled in American YouthWorks' YouthBuild Program.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and basic tasks. Under direct supervision of the Participant Services Manager, the Case Manager will perform the following functions:

  1. Maintain a caseload of 25-35 YouthBuild participants ages 16-26 providing case management services that include creating individual service plans, crisis intervention counseling, assisting with court/probation related issues, problem solving, home visits, information/community referrals, parent/family support, and assist with end of year follow-up.
  2. Maintain monthly contact with Youthbuild participants that have completed the Youthbuild program and are enrolled in follow up services.
  3. Facilitate and attend restorative meetings with students to address concerns and provide support with their participation in the Youthbuild program.
  4. Have a working knowledge of community partners that can assist YouthBuild participants with social services.
  5. Process and distribute emergency support services to Youthbuild participants
  6. Document all participant services in case notes and appropriate databases
  7. Be able to create an individual service plan for participants and lead new participant orientation activities
  8. Assist with developing and producing informational materials about YouthBuild for community partners
  9. Facilitate Leadership Development/Life skills groups on a weekly basis.
  10. Work with education and vocational teams in providing support in the classroom/on site with members related issues as needed
  11. Attend transition meetings with participants and transition team to assist with wrap around services during participants follow up period.
  12. Write alumni success stories on a monthly basis and contribute to the narrative section of grant reports as needed
  13. Assist in supervising social work interns
  14. Document and report program measures for quarterly DOL reports
  15. Transport members to and from off- site services
  16. Serve as a staff chaperone and driver on Youthbuild field trips and service projects
  17. Attend relevant team meetings and professional development opportunities
  18. Other tasks as assigned by supervisor


RACIAL EQUITY, DIVERSITY, INCLUSION & BELONGING (REDIB)

Promote continued organization support of Racial Equity, Diversity, Inclusion, and Belonging initiatives. Seek to remove systemic barriers for underrepresented populations within the agency and our partnerships

QUALIFICATIONS:

Preferred

EDUCATION / CERTIFICATION: Master's Degree in a related field

Minimum Required

EDUCATION / CERTIFICATION: Bachelor's degree in Counseling, Social Work, Professional License in Social Work, Counseling/Psychology, or Chemical Dependency or a related field.

EXPERIENCE: Four years of previous related experience working with academically and socially at-risk opportunity youth and young adults with criminal records and a variety of lifestyles, behaviors, cultural and spiritual practices. Related experience in jobs training, youth development, working with contracts, reporting measurements, audit request, compliance, member coordination and, or working as a YouthBuild/AmeriCorps model;

EQUIVALENT: Bachelor's degree in the specified or related field of study and 4 years of the specified work experience;
OR High school diploma or GED, and 8- years of work experience such as described in the essential functions and duties of the job description.

KNOWLEDGE/SKILLS/ABILITIES

KNOWLEDGE: Microsoft Office and Google applications; Human behavior and performance, individual differences in ability, personality and interests, learning and motivations; principles and processes for providing customer and personal services; principles, methods, and procedures for therapy and counseling; group behavior and dynamics, societal trends and influences, ethnicity, cultures, and history; file management and records retention; working knowledge of social services resources for Travis County and Surrounding areas; Criminal justice system;

SKILLS: Active Listening, Service Orientation, Social Perceptiveness, speaking, writing, monitoring yourself and others, coordination, critical thinking, time management, Instruction, and negotiation; Individual and group counseling; Mediation; Public speaking; Crisis intervention;

ABILITIES: Problem Sensitivity and knowing when there is a problem, speech clarity, written expression, written comprehension, deductive reasoning, category flexibility, inductive reasoning, information ordering, selective attention to concentrate on a task over a period of time without being distracted, time sharing between two or more activities or sources of information, speed closure to quickly make sense of combine and organize information into meaningful patterns.

PHYSICAL ACTIVITIES:

TALKING: Speak clearly so others can understand you and the information you are communicating; conveying detailed or important instructions or ideas accurately; talking in front of groups and, or providing information to supervisors, co-workers, and external partners via telephone, writing form, e-mail or in person provide guidance and direction to others,

HEARING: Hear average or normal conversations and receive ordinary information;

VISION: See details at a distance and, or at close range, within a few feet of the observer; will be required to read papers, and books and to operate audio-visual, office equipment and tools;

REPETITIVE MOTIONS: Walking; talking; frequent and regular movements of the wrists, hands, and fingers;

PHYSICAL STRENGTH: Exert maximum muscle force to lift, push, pull, or carry objects up to 20lbs, mostly sedentary work;

EXTENT FLEXIBILITY: Bend, stretch, twist, or reach with your body, arms, and legs;

VEHICLE AND EQUIPMENT INTERACTION: Navigating and/or driving a personal vehicle or 15-passenger company vans; using a computer and computer applications to enter data or process information; Photocopiers and scanners.

WORKING CONDITIONS:

INDOORS: Environmentally controlled conditions, working in an office or shared office setting, working with others in a group or team; contact with others (face-to-face, by telephone, or otherwise), No hazardous conditions. May be required to work in hot, wet, cold, or other significantly unpleasant conditions.

OUTDOORS: Occasional for special events.

ATTENDANCE: Monday - Friday, flexible 40 hour workweek; 1-hour unpaid lunch break; occasionally weekends or after hours to meet deadlines or special projects and other events as needed.

TRAVEL:

REGULAR: Visit service sites and transport participants as needed

OCCASIONAL: Attend professional conferences, workshops, trainings, Home visits; attend court; chaperone day/overnight field trips; annual program retreat; and visit construction sites;

BENEFITS

American YouthWorks offers competitive benefits and leave packages including, on an annual basis:
  • 11 personal days;
  • 8 sick days;
  • 19 break days, taken throughout the spring, summer, and winter;
  • 17 holidays,
  • Employer contributions toward medical and dental plan;
  • Employer-paid Life, AD&D, and Long Term Disability;
  • Pre-tax programs for child and health care;
  • Supplemental income and additional voluntary life options
  • 403(b) retirement with employer contribution;
  • Employment service awards every 5-years;


EOE

AYW is committed to building a culturally diverse workforce and fostering an environment of respect and inclusiveness amongst all individuals regardless of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

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