Case Manager

1 month ago

Austin, United States Foundation Communities Inc Full time
Job DescriptionJob Description

Position Description: The Children’s HOME Initiative Case Manager responsible for managing a case load of on-site, Children’s HOME Initiative residents and coordinating services targeting general residents. The Case Manager will manage resident services in coordination with property, learning center, and other resident services staff. Primary responsibilities will be to case manage up to 20 households participating in the Children’s HOME Initiative—a 24 month supportive housing program for extremely low-income families.

Primary Duties/ Responsibilities

  • Participate in the eligibility process of families applying for the Children’s HOME Initiative.
  • Manage a caseload and provide case management and/or referrals to residents identified as having significant social, emotional, or behavioral issues, or who are experiencing family trauma. Caseloads include children, families, and adults.
  • Meet regularly with Children’s HOME Initiative families to identify areas of need, establish realistic and attainable goals, and evaluate progress toward improving their level of personal stability. Utilize knowledge of principles, methods, techniques and evidence-based practices to support case management work.
  • Honor client self-determination and advocate for client needs. Identify areas of need, employ crisis intervention and de-escalation strategies.
  • Provide support and identify and access to resources of assistance from other social service providers; submit referrals for families to engage with therapeutic services; those experiencing high levels of stress, trauma, or other psychological and mental issues.
  • Coordinate educational opportunities to enable participants to improve various skills.
  • Work with a multidisciplinary team to collaborate and provide support for residents and meet ongoing needs through existing Foundation Communities programs and community resources.
  • Oversee participant’s compliance with program and property guidelines and work with property management to address property issues to help families maintain housing.
  • Establish positive communication patterns between self and all FC departments in efforts to provide comprehensive service plans for each family.
  • Complete internal Financial Coaching training and provide financial literacy support to participating families.
  • Support resident council meetings, events, and outreach efforts (some Saturday hours may be involved).
  • In adherence with federal, state, city, agency, and program guidelines, maintain documentation of all current and former participant families.
  • Attends all required agency meetings and trainings including department staff meetings, team meetings, training workshops

Minimum Requirements

  • Bachelor’s Degree from an accredited college or university in social work, counseling, psychology, or related field with substantial knowledge of family dynamics, family poverty and homelessness, mental health and substance abuse treatment issues.
  • A minimum of two (2) years of experience working in professional setting providing trauma responsive services to ethnically and socioeconomically diverse and/or unhoused populations.
  • Proven ability to work independently and as part of a multidisciplinary team.

Preferred Requirements

  • Ability to communicate in multiple languages both written and verbal fluently (English, and Spanish, and/or Arabic, and/or Pashto)

Working Conditions
Multifamily housing community with significant challenges related to housing instability and socioeconomic stressors. Must be able to work with diverse population, challenging work environment with at risk youth and families.

Physical Requirements
General office-based demands including remaining in the seated position with occasional standing and walking.

Compensation
$24.00/hour

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

Foundation Communities provides an excellent benefits package including employer paid health benefits, 401(k) investment opportunity, Employee Assistance Program, paid vacation, holiday, and sick time.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.

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