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Technical Specialist

2 months ago

United, United States HCL Technologies Full time
Job Description (Posting).

Job Description for Project Coordinator -/r/- Monitoring project progress and creating project status reports for project managers and stakeholders./r/- Assisting with resource scheduling so that team members have the resources they need to complete their tasks/r/- Scheduling stakeholder meetings and facilitating communication between the project manager and stakeholders throughout the project life cycle./r/- Create and maintain comprehensive project documentation, plans and reports as the project plan, budget, schedule or scope statement, as directed by the project manager/r/- Executing a variety of project management administrative tasks such as billing and bookkeeping./r/- Support team members when implementing risk management strategies/r/- Managing the project/'s budget/r/- Liaise with managers and clients to define project requirements, scopes, and objectives that align with organizational goals/r/ /r/Requirements :/r/- Previous working experience as a Project Coordinator for atleast 4 year(s)/r/- In-depth knowledge of project management and development procedures/r/- Hands on experience in budgeting, bookkeeping and reporting/r/- Excellent organizational and time-management skills/r/- Outstanding communication, interpersonal and leadership skills/r/- Proficiency with Microsoft Office/r/- Attention to details/r/- Knowledge of Scrum/r/ (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases