Technical Support Specialist

2 months ago

Toledo, United States Harbor Full time

Harbor is looking for a Technical Support Specialist who provides support on desktop and laptop computers. Includes installing, diagnosing, repairing, maintaining and upgrading hardware and equipment to ensure optimal performance.

Position is full-time

Education/Experience/Other Requirements:

  • Bachelor’s degree in computer science or related field preferred. May substitute certifications and experience.
  • Previous experience (or education) in hardware, networking, and communications.
  • Must demonstrate familiarity with Windows operating systems.
  • Must be a team player, learn protocols quickly, follow directions and maintain confidentiality.
  • Must have strong attention to detail, think logically, be able to troubleshoot problems/questions that users present, and be able to communicate (verbal and written) effectively with a variety of individuals.
  • Must be patient, conscientious, self-motivated, independent, productive and have a strong customer service-oriented orientation.
  • Must be able transport self to other agency locations.
  • Must have a valid driver’s license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor’s vehicle insurance carrier.
Essential Job Competencies/Primary Duties:

  1. Responds to incoming calls (office or cell), voice mails, emails and direct staff requests regarding workstation and/or hardware problems in a courteous and timely manner.
  2. Consults with staff to determine hardware requirements needed by staff to perform their jobs. Requests appropriate approval from upper management based on ordering procedure prior to purchasing items.
  3. Records, documents, and tracks help desk issue resolutions, actions taken, and final resolution.
  4. Maintain and troubleshoot telehealth solution including hardware and user accounts.
  5. Follows up with staff after computer issue has been resolved to verify problem was adequately resolved.
  6. Installs, configures, tests, maintains, monitors and troubleshoots staff workstations and laptops.
  7. Installs, configures and tests Harbor approved software on staff’s workstations/laptops. Troubleshoots issues with software applications in coordination with IT Help Desk Technician, if necessary.
  8. Assesses need for and implements performance upgrades to workstations/laptops including the installation of network cards, hard drives, memory, etc.
  9. Maintains an inventory of all workstations and laptops. Periodically runs auditing software on all workstations, laptops, and printers to associate staff with IT equipment.
  10. Maintains list of users who have been given agency owned mobile equipment such as laptops (and associated accessories), tablets, etc. Ensures applicable policies/agreements have been reviewed with this staff and signed off by staff when required.


About Harbor:

A leading provider of mental health and substance use treatment for over 100 years
350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more

Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you Some benefits of working with Harbor include:
  • Medical, dental, and vision coverage
  • Retirement plan with company match
  • Generous paid time off, sick time, and paid holidays
  • Tuition and professional license reimbursement programs
  • Clinical supervision hours offered
  • Employee referral bonuses
  • Ability to make a difference in your community

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