IT Support Specialist

2 weeks ago


Toledo, Ohio, United States Syntricate Technologies Full time

Position: IT Support Specialist

Duration: Contract

Location: Remote

Job Overview

  • Provide assistance to users facing various computer-related challenges through phone, email, or remote desktop sessions.
  • Facilitate the onboarding of new employees by setting up new computers and managing the return of old devices during offboarding.
  • Document and escalate technical incidents to the appropriate technician when necessary.
  • Prioritize service requests and incidents in accordance with established protocols to meet service level agreements.
  • Collaborate with vendors to resolve hardware and software issues.
  • Support the team in the PC lifecycle management project by assisting with application and data migration.
  • Offer support to sales personnel via phone communication.
  • Work with the asset management team to ensure timely updates for newly received or returned assets.
  • Handle the packing and unpacking of computers received from vendors or other locations.
  • Manage the return of leased computers to the lessor at the end of the lease period.
  • Create and update knowledge base articles for new technical issues encountered.
  • Provide recommendations for ongoing process improvements.
Experience Required: 8-10 years in Desktop Management - Infrastructure Services (IS)

Regards,

Pallavi Verma
Sr. Technical Recruiter | Syntricate Technologies Inc.

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