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Membership Service Representative

4 months ago

Waco, United States YMCA of Central Texas Full time

The Greater Waco YMCA is accepting applications for an energetic, dependable and articulate individual to work part time as a Member Service Representative in our fast-paced, family-oriented environment.

Essential Functions

  • The Member Service Representative delivers excellent service to all members, guests, and program participants contributing to member retention.
  • Answering phones in a professional manner.
  • General data entry and clerical functions.
  • Responsible for monies received during shift and ensures that transactions are accurately recorded. Completes End of Shift process reconciling cash, check, and credit transactions to balance the shift report.
  • Conduct facility tours responsive to the needs of prospective members; while promoting membership at the Y.
  • Builds relationships with members; helps members connect with one another and the YMCA.

Qualifications

  • Must possess a High School Diploma or equivalent and be at least 18 years of age.

  • Excellent knowledge of computers and office software are essential.

  • Cash handling experience is preferred.

  • Previous customer service, sales or related experience desired.

  • Must be able to multi-task efficiently and work effectively under pressure.

  • Candidates must be punctual, reliable and available to work their assigned shift.

  • Be willing and able to work a variety of shifts, including early mornings, evenings and weekends.

  • Must have a neat appearance and be well-groomed.

  • Excellent interpersonal and problem solving skills.

  • Ability to relate effectively to diverse groups of people from all social and economic
    segments of the community in a respectful manner.

  • Ability to maintain a calm, professional presence when handling stressful or difficult situations.

  • CPR/ First Aid Certification required within 30 days of hire.

  • Be able to pass reference check, pre-employment drug screen, background check and sex offender check.

Pay Rate: $13.00 to $14.00/hour

About Us: We are a not-for-profit services Association focusing on mission driven initiatives, with a vision of building strong kids, strong families and strong communities throughout 7 Texas Counties. Our organization is home to the largest school age child care provider in Williamson County as well as health and fitness programs that improve the quality of life for over 45,000 members ranging from preschool through senior citizen. ****

Our Commitment: The YMCA of Central Texas is committed to a diverse and inclusive environment where all are welcome and have access to Y programs and services. Our mission driven focus includes three areas: Youth Development, Healthy Living and Social Responsibility. In order to maximize the service delivery impact in these areas, the YMCA of Central Texas Volunteer and Staff Leadership recognize and work toward growing diverse representation to appropriately mirror that of the communities we serve. As such, the Branch Boards have the latitude to recruit community leaders that have the Time, Talent, Treasure and Cultural connections necessary to help expand the mission of the YMCA in their respective areas.

In addition, YMCA of Central Texas provides Staff with a Career Development program designed to ensure a fair and equitable approach to advancement where each and every employee has the opportunity to grow and thrive. The Y values a diverse workforce and bases employment decisions on Association need, job requirements and individual qualifications, without regard to race, color, religion, age, disability or any other legally protected status.

The YMCA is an Equal Opportunity Employer and a Drug Free workplace. Thank you for your interest in the YMCA of Central Texas