Customer Service Representative

1 day ago


Waco, Texas, United States Pls Financial Services, Inc. Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at PLS Financial Services, Inc.

Job Summary:

The Customer Service Representative will be the primary point-of-contact with our customers, providing exceptional service and support to ensure repeat business. The ideal candidate will have previous customer service experience, strong verbal communication skills, and the ability to work in a fast-paced environment.

Responsibilities:
  • Provide outstanding customer service to ensure repeat business
  • Promote our products and services to current and potential customers
  • Ensure all transactions are completed in compliance with federal, state, and local regulations
  • Follow company policies and procedures
  • Maintain a balanced cash drawer
  • Complete all transactions accurately, including cash handling
  • Use multiple computer applications to access information and process transactions
  • Resolve customer complaints or refer complaints to the Store Manager for resolution
  • Maintain a safe, organized, and clean environment
  • Perform other duties as instructed by management
Requirements:
  • Previous customer service experience in industries such as hospitality, financial services, retail, or restaurant
  • Ability, willingness, and comfort to engage with customers
  • Strong verbal communication skills
  • Ability to drive sales
  • Exceptional attention to detail and ability to multi-task
  • Professional appearance and demeanor
  • Able to work flexible hours, including early morning, evenings, weekends, and holidays
  • English fluency is required
  • English/Spanish bilingual is a plus
Benefits:

Eligible employees receive medical/dental/vision, 401k, vacation, opportunities for advancement, and on-going training available.

We strive to demonstrate our Core Values in all positions at PLS: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results.

PLS Financial Services is an Equal Employment Opportunity Employer and a drug-free workplace.



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