Field Desktop Support Tech

2 months ago


California City, United States Georgia IT Inc Full time
Field Desktop Support Tech
Location: California City, CA 93505

Duration: Contract
Rate: DOE

US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job

Responsibilities:
  • Advanced desktop support experience- troubleshooting, configuration, software installation
  • Adept at M365, Windows, Active Directory, ticketing systems
  • Provide troubleshooting and support to end users on a variety of issues- incidents and problems
  • Provide technical assistance to the customer (Examples)
    • Password reset
    • Account information
    • Case number information
    • Adobe Reader issues
    • Brower issues
    • Technical computer issues
    • Internet connectivity
  • Set up equipment for employee use
  • Image computers using a variety of methods
  • Install and perform minor repairs to computers and peripheral equipment within the office premises
  • Must have strong networking skills- IDF/MDF, switches, routers, access point
Experience:
  • 3-5 years of experience in software, hardware, and network
  • Provide technical assistance for user questions/issues on Windows 7, 8, and 10 along with Microsoft Office 2010 through Office 365, M365
  • Experience with of Windows, M365, PC and Printer configuration
  • Strong customer service skills, detail-oriented, and deadline-driven
  • Strong phone and verbal communication skills along with active listening skills


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