Field Desktop Support
1 week ago
Essential Duties:
- Manage End User Computing and Desktop service operations with a minimum of 10 years of IT Services Management experience.
- Handle daily operations independently with minimal supervision.
- Conduct performance reviews and report handling with clients.
- Maintain a high-level understanding of Desktop Support technology and infrastructure components.
- Demonstrate strong customer service skills and manage key stakeholders effectively.
- Communicate challenges and solutions clearly to the business.
- Extensive experience within Managed Service Operations.
- Proficient in ITIL Service Management Lifecycle framework.
- Provide onsite operational and technical support to meet specified SLAs.
- Resolve incidents and troubleshoot problems associated with End User Computing (EUC) equipment.
- Support mobile device maintenance and configuration.
- Install, upgrade, and repair EUC equipment, including desktops, laptops, and peripherals.
- Manage network printers and scanner connectivity, including IP addressing and Secure Print.
- Offer VIP support for various devices and ensure robust SLA management.
- Use problem management databases like Zendesk to track customer interactions.
- Deliver regular updates to both technical and non-technical team members and customers.
- 10+ years of related experience in IT support and operations.
- Strong proficiency in using ITSM tools, PowerPoint, and Excel for presentations and data analysis.
- Expertise in imaging tools (WDS/WDT) and upgrading to Windows 10/11.
- A+ Certification preferred; Microsoft MCA or MTA certification preferred.
- Knowledge of ITIL framework; certification is a plus but not required.
Powered by JazzHR
I68tmwScDN
-
Field Desktop Support Tech
3 months ago
California City, United States OSI Digital Full timeJob DescriptionJob DescriptionField Desktop Support TechRole: On siteLocation: California City, CA/ Palmdale, CAOSI Digital is looking for a Desktop support technician to join our team. The ideal candidate will have extensive and advanced desktop experience. This person will provide technical guidance and support to our business and customers, their...
-
Technical Support Specialist
1 week ago
Kansas City, Missouri, United States Desktop & Depot Support Full timePosition OverviewAre you ready to elevate your career in the IT sector? We are seeking dedicated individuals to fill the role of Desktop Support.Role Responsibilities:As a key member of our team, you will engage in various Desktop Support activities, including:Providing troubleshooting and repair services for workstation softwareManaging PC Installations,...
-
Technical Support Specialist
1 week ago
Kansas City, Missouri, United States Desktop & Depot Support Full timePosition OverviewAre you ready to elevate your career in Information Technology? We are seeking dedicated individuals for the role of Desktop Support.Role Responsibilities:As a vital member of our team, you will engage in various Desktop Support activities, including:Resolving software issues on workstationsExecuting PC installations, relocations, additions,...
-
Technical Support Specialist
2 weeks ago
Kansas City, Missouri, United States Desktop & Depot Support Full timePosition OverviewAre you ready to elevate your career in Information Technology? We are seeking dedicated individuals to fill the role of Desktop Support. This position plays a crucial part in maintaining effective operations for our clients.Role Responsibilities:As a Desktop Support Specialist, you will engage in various tasks that ensure seamless...
-
Field Desktop Support Tech
2 months ago
California City, United States Georgia IT Inc Full timeField Desktop Support Tech Location: California City, CA 93505 Duration: Contract Rate: DOE US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job Responsibilities: Advanced desktop support experience- troubleshooting, configuration, software installation Adept at M365, Windows, Active Directory,...
-
Desktop Support
20 hours ago
New York City, United States Lucas Group Remote Work Freelance Full timeWe have partnered with our client in their search for a Desktop Support Associate. The Desktop Support Associate’s role is to provide a single point of contact for end users to receive help within the organization’s desktop computing environment. This person will respond to user calls and work with other team members to troubleshoot and resolve...
-
Desktop Support Specialist
1 day ago
Bakersfield, California, United States Grapevine MSP Technology Services Full timeAbout the RoleGrapevine MSP Technology Services is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will play a critical role in ensuring the smooth operation of our computer systems and networks.Key ResponsibilitiesProvide in-depth technical support to end-users, troubleshooting and resolving complex...
-
Desktop Field Technician
3 weeks ago
Kansas City, United States Randstad Enterprise Full timeDesktop Field TechnicianLocation: Onsite at city government locations around Kansas City, MO*Mileage reimbursementLength of contract: until the end of 2024Hours: Government business hours - Typically M-T(F) 7-5pm*Schedule TBD/Most likely no OT unless there is an emergency situation*Business AttireHourly Pay: $24-30/hrPosition Description:Desktop user...
-
Texas City, United States Diverse Lynx Full timeWe are seeking a skilled Desktop Support Technician with a specialization in Print and Meeting Room Support to join our IT team.The successful candidate will provide technical support for desktops, laptops, printers, and meeting room equipment, with a focus on resolving print and meeting room-related issues.Responsibilities:- Provide technical support for...
-
Desktop Support Specialist
7 days ago
Oklahoma City, Oklahoma, United States Jobot Full timeJob Description**About the Role**We are seeking a highly skilled Desktop Support Technician to join our team at Jobot. As a Desktop Support Technician, you will be responsible for providing technical assistance and support related to computer systems, hardware, or software.Key Responsibilities:Provide technical assistance and support to employees via phone,...
-
Desktop Support Specialist
1 day ago
California, United States Atlas Search Full timeThis is with a global law firm with offices located in Asia, Europe, the Middle East and the United States. The firm has internationally recognized practices in a wide spectrum of transactional, litigation, corporate, and regulatory areas.Responsibilities:Provide end-user support for firm-approved applications using various methods.Maintain and troubleshoot...
-
Desktop Support Specialist
12 hours ago
Kansas City, Kansas, United States Tata Consultancy Services Full timeJob SummaryTata Consultancy Services is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and maintenance for desktop systems, laptops, printers, and other computer assets.Key ResponsibilitiesDesktop SupportProvide technical support and...
-
Desktop Support Specialist
15 hours ago
Brisbane, California, United States SquareTrade Full timeJob Summary:We are seeking a highly skilled Desktop Support Specialist to join our team at SquareTrade. As a Desktop Support Specialist, you will be responsible for providing technical assistance and support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.Key Responsibilities:Provide technical...
-
Desktop Support Specialist
2 weeks ago
Redwood City, United States edgecomputingassociation.com Full timeLocation Redwood City, California , United States **Details** Desktop Support Specialist JOB DUTIES Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote access technologies. Performs...
-
Columbia City, United States Axiom Technologies Full timeAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users...
-
Desktop Support Technician
3 weeks ago
Culver City, United States Topson Downs Full timeThe Desktop Support Technician will be responsible for operating as the primary interface between employees and the IT department. This position will provide support to end-users on a variety of issues by identifying, researching, and resolving technical problems. Contact with customers will be through telephone calls, email and in-person requests for...
-
Desktop Support Technician
4 weeks ago
Culver City, United States Topson Downs of California, LLC Full timeThe Desktop Support Technician will be responsible for operating as the primary interface between employees and the IT department. This position will provide support to end-users on a variety of issues by identifying, researching, and resolving technical problems. Contact with customers will be through telephone calls, email and in-person requests for...
-
Desktop Support Technician
4 weeks ago
Culver City, United States Topson Downs of California, LLC Full timeThe Desktop Support Technician will be responsible for operating as the primary interface between employees and the IT department. This position will provide support to end-users on a variety of issues by identifying, researching, and resolving technical problems. Contact with customers will be through telephone calls, email and in-person requests for...
-
Desktop Support Specialist
1 day ago
Tuba City, Arizona, United States Cayuse Holdings Full timeAbout the RoleCayuse Holdings is seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our desktop systems and applications.Key ResponsibilitiesSystem Administration: Perform system administration tasks for specific operating...
-
Desktop Support Specialist
2 days ago
Culver City, California, United States Topson Downs of California, LLC Full timeJob SummaryTopson Downs of California, LLC is seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring seamless operation of our computer systems and networks.Key ResponsibilitiesTechnical Support: Provide first-line...