Desktop Support Engineer IT Support Specialist

4 days ago


Alexander City, United States Beth Page tech Full time

Desktop Support Engineer

Location: Washington DC (Hybrid)

Salary: $68K Benefits

Job Type: FullTime

Responsibilities
  • Perform lifecycle refresh of workstations including configure and image of workstations peripherals and related application software.
  • Install troubleshoot and repair identified hardware problems and application software as well as provide remote installation and support.
  • Manage user accounts via Active Directory (AD) user exchange email boxes and Outlook profile creation and perform deployment and provide support.
  • Experienced in the use of Active AD consoles and managing devices and categories
  • Push security patches and policies utilizing tools.
  • Work with the Tier3/4 imaging team for image and reimage of the workstations.
  • Proficient in remote installations and configurations internet connectivity hardware troubleshooting antivirus installations and detection and removal through tools.
  • Proficient in utilizing tools such as SCCM Bomger and ServiceNow.
  • Proficient in Tier 1 2 and 3 helpdesk/troubleshooting support.
  • Provide excellent customer service.
  • Provide VIP support as needed.
  • Provide onsite support and require to be on site a few days a week.
Qualifications:
  • Bachelors degree and 5 years of relevant experience.
  • ITIL V4 Microsoft Cloud and workstationrelated certifications.
  • Possesses or ability to obtain a Public Trust clearance


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