Operations Specialist

3 weeks ago


Wilton, United States Tauck Full time
Job Description

POSITION SUMMARY:
Responsible for providing critical support to the operations team, assisting with processes, procedures, ticketing, coordination, and special projects to ensure smooth and efficient operations.

KEY RESPONSIBILITIES:
• Ticketing and Voucher Projects: Oversee and implement ticketing projects across multiple tours.
• Tauck Go App: Serve as the liaison for the Worldwide Operations team.
• Shore Excursions Verification and Management: Perform detailed cross-checking and manage the selection process to ensure accuracy and completeness.
• Post Tour Auto Letter Assistance: Support the PTAL spreadsheet, liaising with Operations Managers to ensure text accuracy for current and future years.
• Duffel and Backpack Inventory Management: Manage inventory for duffel bags and backpacks.
• Athena Task Support: Assist with specific Athena tasks/projects that involve full group feedback & follow-up.
• Sales Support: Serve as the liaison for the Worldwide Operations team.
• Supplies and Vox Inventory: Oversee the inventory of supplies and Vox equipment.
• Hotel Room Reduction and Pre-Cancellation Emails: Handle hotel room reduction requests and manage pre-cancellation communications.
• Special Projects: Participate in and manage various ongoing projects within the Worldwide Operations department.
SKILLS & QUALIFICATIONS:

• Bachelor's Degree in a business discipline preferred.
• 1-2 years of proven operations experience preferred.
• Strong organizational skills and attention to detail.
• Self-starter with the ability to take initiative.
• Capable of multi-tasking and handling multiple projects simultaneously.
• Ability to adapt to new situations and maintain a positive attitude.
• Excellent communication skills, both written and verbal.
• Proficiency in using technology and software applications relevant to the role.
• Ability to adapt to new situations and maintain a positive attitude.
• Excellent time management skills and proven ability to meet deadlines
• Proficient in Excel, Microsoft, PowerPoint.

About Us

Tauck is recognized as a world leader in deluxe escorted vacation tours; a fast growing company in a thriving industry. We offer more than 150 intriguing, all-inclusive vacations to the most popular worldwide destinations. These creative itineraries, with spectacular sightseeing and premium accommodations, are carefully choreographed to create enriching experiences and enlighten travelers interested in high quality, cultural vacations.

Visit Tauck website for more information about the company.

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