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Incident Manager

1 month ago

Plano, United States Diverse Lynx Full time

Hello,
I've a position of " Incident Manager ".
Location: Plano, TX

Job Description:
Role: Major Incident Manager
1. Knowledge on Service Design, Service Transition, Service Operations & CSI
2. Experience in handling Problem management, Change management, Service Level Management, Capacity Man-agement, Knowledge Management, Availability Manage-ment
3. Good exposure to MS office tools
4. ITIL Foundation Certification
5. Must have reporting capabilities and ability to present the reports
6. Must have strong communication skills along with email et-iquette
7. Should be proactive thought process oriented
8. Strong team player
9. Basic knowledge of technical platforms like Windows, Network, Unix, DBA, Storage
10. Good understanding on Service Management Processes
11. ITIL Intermediate & Expert level certification
12. Basic knowledge on Lean, Six Sigma & other quality process
13. Exposure in preparation on process documents, SOP etc.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.